Kietzmann Diana, Wiehn Sophia, Kehl Doris, Knuth Daniela, Schmidt Silke
Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, 17487 Greifswald, Germany.
Department Health and Prevention, Institute of Psychology, Ernst-Moritz-Arndt-University Greifswald, 17487 Greifswald, Germany.
Appl Nurs Res. 2016 Feb;29:96-100. doi: 10.1016/j.apnr.2015.05.009. Epub 2015 May 23.
This study was designed to explore how sociodemographic factors of the patient/patient's relatives including migrant status and service-related aspects influence overall satisfaction with pre-hospital emergency care.
A descriptive-analytical study was conducted on 218 persons (57 migrants and 161 nonmigrants) who had received pre-hospital emergency care directly (as a patient) or indirectly (as a significant other) in Germany. Sociodemographic data and service-related aspects were entered into a hierarchical regression analysis in order to identify their influence on overall satisfaction.
Altogether, 58.3% of the variance of the overall satisfaction with pre-hospital emergency care can be explained by the final model. Of this sum, only 9.8% is explained by sociodemographic factors and 47.3% by service-related aspects. Migrant status per se did not show any significant influence, whereas no or a basic level of German language skills is significantly negatively associated with overall satisfaction. Professional and emotional/social competencies of the emergency personnel are significantly positively associated with overall satisfaction with pre-hospital emergency care.
Sociodemographic-related factors, excepted from language skills, seem to be largely unrelated to overall satisfaction with pre-hospital emergency care. Service-related factors such as the emergency personnel's professional and social/emotional competencies appear as the main factors determining overall satisfaction with pre-hospital emergency care.
本研究旨在探讨患者/患者亲属的社会人口学因素（包括移民身份和与服务相关的方面）如何影响对院前急救的总体满意度。
对在德国直接（作为患者）或间接（作为重要他人）接受院前急救的218人（57名移民和161名非移民）进行了描述性分析研究。将社会人口学数据和与服务相关的方面纳入层次回归分析，以确定它们对总体满意度的影响。
最终模型可以解释院前急救总体满意度方差的58.3%。其中，社会人口学因素仅解释了9.8%，与服务相关的方面解释了47.3%。移民身份本身没有显示出任何显著影响，而没有德语语言技能或德语水平基本较低与总体满意度显著负相关。急救人员的专业能力以及情感/社交能力与院前急救的总体满意度显著正相关。
除语言技能外，与社会人口学相关的因素似乎在很大程度上与院前急救的总体满意度无关。与服务相关的因素，如急救人员的专业能力和社交/情感能力，似乎是决定院前急救总体满意度的主要因素。
