Gaujal Laetitia, Renou Marielle, Dujaric Marie Eglantine, Baffert Sandrine, Tardivon Anne, Kriegel Irène, Buecher Bruno, Girod Angélique, Grosset Lisiane, Asselain Bernard, Rouzier Roman, Brédart Anne, Alran Séverine
Institut Curie, département d'oncologie chirurgicale, 26, rue d'Ulm, 75005 Paris, France.
Institut Curie, département d'oncologie chirurgicale, 26, rue d'Ulm, 75005 Paris, France.
Bull Cancer. 2016 Apr;103(4):330-5. doi: 10.1016/j.bulcan.2016.01.018. Epub 2016 Feb 26.
To assess the patient's satisfaction in a day-surgery unit in oncology for a surgical diagnosis or therapeutic act.
Between October 2013 and February 2014, we conducted a satisfaction survey from the validated questionnaire COPS-D. This questionnaire analyse the patient's stages in the care system, from the preoperative consultation to the return home: 9 stages with 23 items rated 1 (bad) to 5 (excellent). It was sent by postmail 3 weeks after their hospitalization.
Four hundred and sixty-seven questionnaires were mailed, with a response's rate to 38% (172/467). Participant's characteristics: 88% are women, 45% are full time workers, 54% of senology. Two-third of the assessments were rated 4 or 5. Five percent were rated 1 or 2. The patient's exit is the least preferred step. The operating room's assessment is the most preferred by patients. Sixty-one percent of participants have written a free comment, 31% are positives, 36% are negatives, and 32% are mixed. The wait was the negative recurrent comment (21%).
Most participants are very satisfied. Improving the wait before the operation and output is already underway. Studies are now needed to assess the care's safety and the economic aspect of day-surgery.
评估肿瘤日间手术单元患者对手术诊断或治疗行为的满意度。
在2013年10月至2014年2月期间，我们使用经过验证的COPS-D问卷进行了满意度调查。该问卷分析了患者在医疗系统中的各个阶段，从术前咨询到回家：共9个阶段，23个项目，评分从1（差）到5（优秀）。在患者住院3周后通过邮寄方式发送问卷。
共邮寄了467份问卷，回复率为38%（172/467）。参与者特征：88%为女性，45%为全职工作者，54%为乳腺科患者。三分之二的评估被评为4或5。5%被评为1或2。患者出院阶段是最不受欢迎的步骤。手术室评估是患者最满意的。61%的参与者写了自由评论，31%是正面的，36%是负面的，32%是混合的。等待时间是反复出现的负面评论（21%）。
大多数参与者非常满意。改善术前等待时间和出院流程的工作已经在进行中。现在需要进行研究以评估日间手术的护理安全性和经济方面。
