Mishima Silvana Martins, Campos Ana Carolina, Matumoto Silvia, Fortuna Cinira Magali
Escola de Enfermagem de Ribeirão Preto, Universidade de São Paulo, Ribeirão Preto, SP, Brazil.
Rev Lat Am Enfermagem. 2016;24:e2674. doi: 10.1590/1518-8345.1089.2674. Epub 2016 Mar 4.
to analyze patient satisfaction in a Family Health Unit (FHU) of a municipality in the interior of São Paulo, Brazil, from the perspective of responsiveness.
this was a qualitative study with 41 patients of families who used the FHU at least once in the last six months. A semi-structured interview was used for data collection, performed from November of 2010 to January of 2011, focusing on the dimensions of responsiveness: dignity, autonomy, facilities and physical environment, immediate attention, choice, confidentiality, and communication. A thematic analysis was conducted.
four themes emerged from the analysis: the health unit environment; access and components of accessibility - favoring the responsiveness?; possibilities of developing a patient - health service staff relationship; and the FHU team - processing care and welcoming.
responsiveness allows for the tracking and monitoring of non-medical aspects of care of the patients; it contributes to achieving universal coverage, emphasizing the quality of care.
从响应性角度分析巴西圣保罗州内陆一个市镇的家庭健康单元（FHU）中的患者满意度。
这是一项定性研究，研究对象为在过去六个月内至少使用过一次该家庭健康单元的41位家庭患者。2010年11月至2011年1月期间，采用半结构化访谈进行数据收集，重点关注响应性的维度：尊严、自主性、设施与物理环境、即时关注、选择、保密性和沟通。进行了主题分析。
分析得出四个主题：健康单元环境；可及性的途径与组成部分——是否有利于响应性？；建立患者与健康服务人员关系的可能性；以及家庭健康单元团队——处理护理与接待工作。
响应性有助于追踪和监测患者护理的非医疗方面；有助于实现全民覆盖，强调护理质量。
