为患者设计在线健康服务。
Designing online health services for patients.
作者信息
Crotty Bradley H, Slack Warner V
机构信息
Division of Clinical Informatics, Beth Israel Deaconess Medical Center and Harvard Medical School, 330 Brookline Avenue, Boston, MA 02115 USA.
出版信息
Isr J Health Policy Res. 2016 Jun 15;5:22. doi: 10.1186/s13584-016-0082-7. eCollection 2016.
Patients are increasingly interacting with their healthcare system through online health services, such as patient portals and telehealth programs. Recently, Shabrabani and Mizrachi provided data outlining factors that are most important for users or potential users of these online services. The authors conclude convincingly that while online health services have great potential to be helpful to their users, they could be better designed. As patients and their families play an increasingly active role in their health care, online health services should be made easier for them to use and better suited to their health-related needs. Further, the online services should be more welcoming to people of all literacy levels and from all socioeconomic backgrounds.
患者越来越多地通过在线健康服务与他们的医疗保健系统进行互动，例如患者门户网站和远程医疗项目。最近，沙布拉巴尼和米兹拉奇提供了数据，概述了对这些在线服务的用户或潜在用户最重要的因素。作者令人信服地得出结论，虽然在线健康服务有很大潜力对其用户有所帮助，但它们可以设计得更好。随着患者及其家人在医疗保健中发挥越来越积极的作用，在线健康服务应该让他们更易于使用，并更适合他们的健康相关需求。此外，在线服务应该更欢迎所有识字水平和来自所有社会经济背景的人。
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