1 Florida Atlantic University, Boca Raton, FL, USA.
2 University of Georgia, Athens, GA, USA.
Violence Against Women. 2017 Jul;23(8):973-992. doi: 10.1177/1077801216654574. Epub 2016 Jun 29.
Using archival data, this case study systematically examines telephone calls received by a regional sexual assault hotline in the Southeastern United States over a 5-year period. A stratified random sample ( n = 383) reveals that hotline staff require diversity and depth in knowledge and skills, demonstrated by the hotline's primary use as a crisis service, combined with notable use by long-term survivors. Findings include the utility of the hotline by survivors and community stakeholders, categories of assault, the time gap between incidents occurring and contacting the hotline, call severity and urgency, and services and referrals provided. Implications for training, practice, and future research are discussed.
本案例研究使用档案数据，系统地考察了美国东南部一个地区性性侵犯热线在 5 年期间接到的电话。分层随机抽样（n=383）显示，热线工作人员需要具备多样性和深度的知识和技能，这表现在热线主要作为危机服务使用，同时也被长期幸存者显著使用。研究结果包括幸存者和社区利益相关者对热线的利用、攻击类别、事件发生和联系热线之间的时间差距、电话严重程度和紧急程度，以及提供的服务和转介。讨论了培训、实践和未来研究的意义。
