Wessling A, Wölwer W, Heres S, Mayenberger M, Rummel C, Sievers M, Wagner M, Klosterkötter J, Gaebel W
Klinik und Poliklinik für Psychiatrie und Psychotherapie der Universität Düsseldorf, Germany.
Nervenarzt. 2006 Sep;77(9):1105-6, 1108-10. doi: 10.1007/s00115-005-1967-9.
Public relations activities of the German Research Network on Schizophrenia (GRNS) have shown that there is a demand for more information about schizophrenia disorder. This confirms international research findings that relatives of schizophrenia patients are particularly in need of information and support. In response, the GRNS has maintained a telephone hotline since 2001. The hotline is manned by clinical experts, psychiatrists, or psychologists once a week. The telephone calls are documented in a systematic manner. From 2001 to 2003, 3,909 calls were registered. This volume exceeds the limit of the hotline's resources. The telephone hotline is mainly used by relatives of psychotic patients. Most questions relate to the symptoms of schizophrenia and pharmaceutical treatment. The need for emotional support is also a high motivational factor for dialing the hotline number. The telephone hotline seems to be a worthwhile addition to the already existing crisis telephones and should be maintained even after public funding of the network expires.
德国精神分裂症研究网络（GRNS）的公关活动表明，人们对精神分裂症相关信息的需求较大。这证实了国际研究结果，即精神分裂症患者的亲属尤其需要信息和支持。作为回应，GRNS自2001年起设立了一条电话热线。该热线每周由临床专家、精神科医生或心理学家值守一次。电话通话会被系统记录。2001年至2003年期间，共记录了3909个来电。这个数量超出了热线资源的承受范围。该电话热线主要被精神病患者的亲属使用。大多数问题涉及精神分裂症的症状和药物治疗。对情感支持的需求也是拨打热线电话的一个重要动机因素。电话热线似乎是对现有危机热线的一项有价值的补充，即使在该网络的公共资金到期后也应予以保留。
