沙特成年人对社区药房服务的满意度。
Saudi adults satisfaction with community pharmacy services.
作者信息
Al-Tannir Mohamad, Alharbi Afnan I, Alfawaz Arwa S, Zahran Razan I, AlTannir Mustafa
机构信息
Research Center, King Fahad Medical City, Riyadh, Saudi Arabia.
College of Pharmacy, Princess Nora bint Abdulrahman University, Riyadh, Saudi Arabia.
出版信息
Springerplus. 2016 Jun 17;5(1):774. doi: 10.1186/s40064-016-2442-8. eCollection 2016.
BACKGROUND
Community pharmacists play a significant role in patient health care in Saudi Arabia and are directly responsible for medication-related counseling. Aim To assess Saudi Adults satisfaction with community pharmacy services and the secondary objective is obtaining an insight of their needs in patient counseling service.
METHODS
This cross-sectional survey was conducted via a questionnaire distributed to a representative sample of 650 Saudi adults approached at pharmacists and public places in areas of Riyadh during March 2014.
RESULTS
500 Complete questionnaires were collected, and the response rate was 77 %. Around 41 % were satisfied with Saudi pharmacy services. Out of these, 57 % attributed their satisfaction to pharmacist counseling on current medication, 96 % to appropriate dosage regimen explanation and 73 % to appropriate time spent in counseling (p < 0.001). When asked about reasons for dissatisfaction, 82 % of the unsatisfied group stated that pharmacists fail to ask about comorbid diseases and 78 % reported unavailability of dedicated pharmacist for patient counseling (p < 0.001).
CONCLUSION
Saudi adults have variable levels of satisfaction with community pharmacy services. To increase levels of satisfaction, it is necessary to provide adequate pharmacist training in community pharmacies.
背景
在沙特阿拉伯，社区药剂师在患者医疗保健中发挥着重要作用，直接负责与药物相关的咨询服务。目的：评估沙特成年人对社区药房服务的满意度，次要目标是深入了解他们在患者咨询服务方面的需求。
方法
这项横断面调查通过问卷调查进行，于2014年3月向利雅得地区药剂师和公共场所接触到的650名沙特成年人的代表性样本发放问卷。
结果
收集到500份完整问卷，回复率为77%。约41%的人对沙特药房服务满意。其中，57%将满意度归因于药剂师对当前用药的咨询，96%归因于对适当用药方案的解释，73%归因于咨询时花费的适当时间（p<0.001）。当被问及不满原因时，82%的不满意组表示药剂师未询问合并症，78%报告没有专门的药剂师提供患者咨询服务（p<0.001）。
结论
沙特成年人对社区药房服务的满意度参差不齐。为提高满意度，有必要在社区药房提供充分的药剂师培训。
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