Department of Clinical Pharmacy, Faculty of Pharmacy, Ain Shams University, Cairo 11566, Egypt.
EPCRS Excellence Center, Plant Pathology and Biotechnology Lab., Faculty of Agriculture, Kafrelsheikh University, Kafrelsheikh 33516, Egypt.
Medicina (Kaunas). 2022 Mar 16;58(3):432. doi: 10.3390/medicina58030432.
: Pharmacists play a major role in serving patients and delivering pharmaceutical services to the community. It is unclear whether the public fully appreciates what pharmacists can do as key health care providers. This study aims to examine public perceptions of community pharmacists and levels of satisfaction with pharmacy services. : A cross-sectional study was conducted on a randomly selected sample population ( = 1000) in Saudi Arabia over a period of six months from January through June 2019. A 40-item, structured, self-administered questionnaire was used, comprised of questions on the demographics characteristics of the respondents and their satisfaction with pharmacy services. Descriptive statistics were used to analyze the data. : The response rate of the survey was 76.92%. Public opinions were influenced by pharmacists' availability and knowledge, service promptness, and counseling services. Overall, 80.5% of respondents agreed that community pharmacists treat them with respect. Doctors were identified as the preferred source of drug therapy consultation by 58.7% and pharmacists by 41.29%. About 72.8% of respondents agreed that pharmacists provided them with clear instructions about medication use, and 70.2% trusted pharmacists' opinions about medications. About 62.5% of respondents expressed satisfaction with pharmacists, and 64.8% with pharmacy services. : Customers' opinions were influenced by pharmacists' availability and knowledge, pharmacy service promptness, pharmacy location, waiting area, medication knowledge, and counseling. However, the public was greatly satisfied with community pharmacists' professionalism and pharmaceutical services. This positive perception provides an opportunity for pharmacists to extend their roles as healthcare professionals.
药剂师在为患者服务和向社区提供药学服务方面发挥着重要作用。公众是否充分了解药剂师作为主要医疗保健提供者的作用还不清楚。本研究旨在调查公众对社区药剂师的看法以及对药房服务的满意度。
2019 年 1 月至 6 月，在沙特阿拉伯进行了一项为期六个月的横断面研究，对随机选择的样本人群（n=1000）进行了调查。使用了一份由 40 个项目组成的、结构合理的、自我管理的问卷，其中包括受访者的人口统计学特征及其对药房服务的满意度的问题。使用描述性统计来分析数据。
调查的回复率为 76.92%。公众意见受到药剂师的可用性和知识、服务及时性以及咨询服务的影响。总体而言，80.5%的受访者认为社区药剂师对他们表示尊重。58.7%的受访者认为医生是药物治疗咨询的首选来源，而 41.29%的受访者认为药剂师是首选来源。约 72.8%的受访者同意药剂师就用药向他们提供了清晰的说明，而 70.2%的受访者信任药剂师对药物的意见。约 62.5%的受访者对药剂师表示满意，而 64.8%的受访者对药房服务表示满意。
顾客的意见受到药剂师的可用性和知识、药房服务的及时性、药房位置、等候区、药物知识和咨询的影响。然而，公众对社区药剂师的专业精神和药学服务非常满意。这种积极的看法为药剂师提供了扩展其作为医疗保健专业人员角色的机会。
