Inter-professional clinical handover in post-anaesthetic care units: tools to improve quality and safety.

OBJECTIVES

To examine quality and safety in inter-professional clinical handovers in Post Anaesthetic Care Units (PACUs) and make recommendations for tools to standardize handover processes.

DESIGN

Mixed methods combining data from observations and focus groups.

SETTING

Three PACUs, one public tertiary hospital and two private hospitals.

PARTICIPANTS

Observations were made of 185 patient handovers from anaesthetists to nurses. Eight focus groups were conducted with 62 staff (15 anaesthetists and 47 nurses) across the study sites.

INTERVENTION

Inter-professional clinical handovers in PACU's.

MAIN OUTCOME MEASURES

Characteristics of the structure and processes that support safe inter-professional PACU handover practice.

RESULTS

Characteristics of the process, content, activities and risks during anaesthetist to nurse patient handover into the PACU were integrated into four steps in the PACU handover process summarized by the acronym COLD (Connect, Observe, Listen and Delegate), a verbal communication tool (ISoBAR), a checklist of critical information for safe patient transfer into PACU and a matrix of factors perceived to increase handover risk.

CONCLUSIONS

The standard structure and checklists for optimal content of patient handovers were derived from existing practices and consensus, hence, expected to provide ecologically valid and practical resources to improve quality and safety during clinical handovers in the PACU.