Department of Palliative Medicine, Medical University of Gdańsk, Gdańsk, Poland.
Chair and Department of Pharmacology, Medical University of Gdańsk, Gdańsk, Poland.
BMJ Support Palliat Care. 2019 Sep;9(3):e25. doi: 10.1136/bmjspcare-2015-000984. Epub 2016 Jul 29.
Volunteers working in hospice and palliative care facilities in Poland undertake various activities which are performed in accordance with legal regulations and the individual policies of each hospice. The aim of this study was to explore the roles and training of volunteers working in hospice and palliative care settings.
A cross-sectional survey was carried out that investigated the services performed by volunteers and their preparation for work within residential hospices. Questionnaires were distributed to volunteers and hospice representatives, and the responses obtained underwent statistical analysis.
A total of 180 volunteers and 28 hospice representatives from 29 residential hospices participated in this survey.
All hospices surveyed were supported by volunteers. 79% of volunteers worked alongside patients and performed the following services: accompanying patients (76%), feeding patients (61%), cleaning rooms (48%), dressing and bathing (42%) and organising leisure time (40%). Fewer volunteers were involved in activities outside of patient support-for example, charity work and fundraising (34%), cleaning hospice buildings (23%) as well as providing information and education (22%). According to volunteers, prior to undertaking their duties, 64% participated in theoretical training and 37% took part in a practical course. The majority attended courses relating to general knowledge of hospice and palliative care (64%) and volunteer rights and duties (55%).
Overall, proper training was an essential requirement needed to be fulfilled by volunteers, particularly when involved in direct patient support. Most volunteers were simultaneously involved in various areas of service; therefore, their training should be comprehensive.
在波兰的临终关怀和姑息治疗机构工作的志愿者承担着各种活动，这些活动是根据法律规定和每个临终关怀机构的个别政策进行的。本研究的目的是探讨在临终关怀和姑息治疗环境中工作的志愿者的角色和培训。
进行了横断面调查，调查了志愿者在住宅临终关怀机构中所提供的服务及其工作准备情况。向志愿者和临终关怀代表分发了问卷，对所获得的答复进行了统计分析。
共有来自 29 家住宅临终关怀机构的 180 名志愿者和 28 名临终关怀代表参加了这项调查。
所有接受调查的临终关怀机构都得到了志愿者的支持。79%的志愿者与患者一起工作，并提供以下服务：陪伴患者（76%）、喂食患者（61%）、清洁房间（48%）、穿衣和洗澡（42%）以及组织休闲时间（40%）。较少的志愿者参与患者支持以外的活动，例如慈善工作和筹款（34%）、清洁临终关怀院建筑（23%）以及提供信息和教育（22%）。根据志愿者的说法，在履行职责之前，64%的人参加了理论培训，37%的人参加了实践课程。大多数人参加了与临终关怀和姑息治疗的一般知识（64%）以及志愿者的权利和义务（55%）相关的课程。
总体而言，适当的培训是志愿者的基本要求，特别是在直接参与患者支持时。大多数志愿者同时参与各种服务领域；因此，他们的培训应该是全面的。
