Iram Sadiya, Prakash Winston D, Ali Mohammad Javed, Dave Tarjani Vivek, Naik Milind N
Department of Ophthalmic Plastics Surgery, Ophthalmic Plastics Surgery Service, L. V. Prasad Eye Institute, Hyderabad, Telangana, India.
Indian J Ophthalmol. 2016 Jun;64(6):448-51. doi: 10.4103/0301-4738.187674.
The aims of this study were to determine the acceptability levels of different styles of the doctors' dress and the expectations from the initial phases of physician-patient encounter.
The study design was a cross-sectional descriptive type using the survey methodology. A survey based on a five-point questionnaire was performed on all consecutive patients or their caregivers, aged ≥15, visiting the ophthalmic plastics outpatient clinics at a tertiary eye care institute. The participants were shown three sets of photographs and were required to answer a questionnaire which consisted of five questions. Data collected include participant demographics and their preferences with regards to the physician's attire and initial communications.
A total of 300 consecutive responses were analyzed. The mean age of the participants was 37.2 years. Among the participants, 87.6% (263/300) and 90.3% (271/300) preferred a white coat for the male and female physicians, respectively (P < 0.001). The most common second preference was scrubs for both the males and female physicians. 92.3% (277/300) preferred the attire to have an identification display. The overwhelming majority of respondents (95.6%, 287/300) preferred the physicians to address them by their name and 98.6% (296/300) liked if their physicians smiled while addressing them.
White coat was the main preferred attire among respondents. Increased awareness of the patient's expectations plays a crucial role in enhancing their satisfaction.
本研究旨在确定不同款式医生着装的可接受程度以及医患初次接触初期的期望。
本研究采用横断面描述性研究设计，运用调查方法。对一所三级眼科护理机构眼科整形门诊所有年龄≥15岁的连续就诊患者或其护理人员进行基于五点问卷的调查。向参与者展示三组照片，并要求他们回答一份包含五个问题的问卷。收集的数据包括参与者的人口统计学信息以及他们对医生着装和初次沟通的偏好。
共分析了300份连续回复。参与者的平均年龄为37.2岁。在参与者中，分别有87.6%（263/300）和90.3%（271/300）的人更喜欢男性和女性医生穿白大褂（P<0.001）。最常见的第二选择是男性和女性医生都穿手术服。92.3%（277/300）的人更喜欢着装带有身份标识。绝大多数受访者（95.6%，287/300）希望医生称呼他们的名字，98.6%（296/300）的人喜欢医生在称呼他们时微笑。
白大褂是受访者中最受欢迎的着装。提高对患者期望的认识对提高他们的满意度起着至关重要的作用。
