Lieberman P B, Sledge W H, Matthews D A
Department of Psychiatry, Dartmouth Medical School, Hanover, NH 03756.
Arch Intern Med. 1989 Aug;149(8):1825-9.
To explore the effect of patient gender on the perceptions of intern performance, 366 patients were interviewed during hospitalization in acute medical services. Women reported being more satisfied with the care they received than did men. In particular, women were more satisfied than men with their intern's demonstration of personal concern. The women placed more importance on personal manner and concern, and their greater satisfaction with these behaviors may have contributed to higher ratings of overall satisfaction. In contrast, the men seemed less satisfied with their intern's personal concern; they also tended to weigh such concern less in determining overall satisfaction. Men considered the presentation of information by the physician and the establishment of dialogue with the physician as more important. The amount of such dialogue may have been inadequate to generate higher levels of overall satisfaction for the men patients.
为探究患者性别对实习医生表现认知的影响，在急性医疗服务住院期间对366名患者进行了访谈。女性报告称对所接受的护理比男性更满意。特别是，女性比男性对实习医生表现出的个人关怀更满意。女性更看重个人态度和关怀，她们对这些行为更高的满意度可能导致了总体满意度的更高评分。相比之下，男性似乎对实习医生的个人关怀不太满意；在确定总体满意度时，他们也倾向于较少权衡这种关怀。男性认为医生提供信息和与医生建立对话更为重要。这种对话的量可能不足以使男性患者产生更高水平的总体满意度。
