Ayatollahi Haleh, Langarizadeh Mostafa, Chenani Habib
Department of Health Information Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran.
Healthc Inform Res. 2016 Oct;22(4):326-332. doi: 10.4258/hir.2016.22.4.326. Epub 2016 Oct 31.
This study aimed to compare nurses' satisfaction with, and expectations of, hospital information systems in two teaching hospitals.
This was a survey study, which was completed in 2014. The potential participants were 267 nurses who worked in two teaching hospitals and used the same hospital information system. Data were collected using two questionnaires. Both questionnaires were examined in terms of content validity and reliability.
The results showed that, for a majority of nurses, their expectations of the system were not met in either hospital. Moreover, there was a significant association between the nurses' expectations and the perceived usefulness of the systems ( < 0.001), between the nurses' expectations and their satisfaction with the systems ( < 0.001), and between the perceived usefulness and nurses' satisfaction with the systems ( < 0.001).
The results suggested that, apart from the technical issues of implementing clinical information systems, non-technical factors should be taken into account. Among them, the nature of clinical tasks and the organizational culture require more attention to allow a successful system to be designed and implemented.
本研究旨在比较两家教学医院护士对医院信息系统的满意度及期望。
这是一项于2014年完成的调查研究。潜在参与者为在两家教学医院工作且使用同一医院信息系统的267名护士。数据通过两份问卷收集。两份问卷均进行了内容效度和信度检验。
结果显示，对于大多数护士而言，两家医院的系统均未满足她们的期望。此外，护士的期望与系统的感知有用性之间存在显著关联（<0.001），护士的期望与她们对系统的满意度之间存在显著关联（<0.001），以及系统的感知有用性与护士对系统的满意度之间存在显著关联（<0.001）。
结果表明，除了临床信息系统实施的技术问题外，还应考虑非技术因素。其中，临床任务的性质和组织文化需要更多关注，以便设计和实施成功的系统。
