Mohammed Mouda, Mébarek Djebabra, Wafa Boulagouas, Makhlouf Chati
LRPI-Laboratory, Health and Safety Institute, University of Batna 2, Batna, Algeria.
HSE Department of Regional Direction of Hassi R'mel, Group of Sonatrach, Laghouat, Algeria.
Saf Health Work. 2016 Dec;7(4):299-306. doi: 10.1016/j.shaw.2016.04.007. Epub 2016 May 14.
Noncompliance of operators with work procedures is a recurrent problem. This human behavior has been said to be situational and studied by many different approaches (ergonomic and others), which consider the noncompliance with work procedures to be obvious and seek to analyze its causes as well as consequences.
The object of the proposed method is to solve this problem by focusing on the performance of work procedures and ensuring improved performance on a continuous basis.
This study has multiple results: (1) assessment of the work procedures' performance by a multicriteria approach; (2) the use of a continuous improvement approach as a framework for the sustainability of the assessment method of work procedures' performance; and (3) adaptation of the Stop-Card as a facilitator support for continuous improvement of work procedures.
The proposed method emphasizes to put in value the inputs of continuous improvement of the work procedures in relation with the conventional approaches which adopt the obvious evidence of the noncompliance to the working procedures and seek to analyze the cause-effect relationships related to this unacceptable phenomenon, especially in strategic industry.
操作人员不遵守工作程序是一个反复出现的问题。这种人类行为被认为是情境性的，并已通过许多不同的方法（人机工程学及其他方法）进行研究，这些方法认为不遵守工作程序是显而易见的，并试图分析其原因及后果。
所提出方法的目标是通过关注工作程序的执行情况并确保持续改进其绩效来解决这一问题。
本研究有多个结果：（1）通过多标准方法评估工作程序的绩效；（2）使用持续改进方法作为工作程序绩效评估方法可持续性的框架；（3）调整“停止卡”作为促进工作程序持续改进的支持手段。
与传统方法相比，所提出的方法强调重视工作程序持续改进的投入，传统方法采用不遵守工作程序这一明显证据，并试图分析与这种不可接受现象相关的因果关系，尤其是在战略行业中。
