Rosiek Anna, Rosiek-Kryszewska Aleksandra, Leksowski Łukasz, Kornatowski Tomasz, Leksowski Krzysztof
Ross-Medica; Faculty of Health Sciences, Public Health Department, Nicolaus Copernicus University.
Faculty of Pharmacy, Department of Inorganic and Analytical Chemistry, Nicolaus Copernicus University.
Patient Prefer Adherence. 2016 Dec 5;10:2459-2469. doi: 10.2147/PPA.S119348. eCollection 2016.
Increasing the engagement of employees in the treatment process of patients may benefit a hospital and employee productivity and may result in better patient care and satisfaction with medical services. Given this, the first step in improving the quality of patient care is better availability of doctors for patients in a hospital ward.
The research for this paper was conducted in six health care units in the Kuyavian-Pomeranian province in Poland. The research assessed how the elements relating to employees' behavior and things characteristic to medical service influence patients' willingness to recommend a hospital.
Patients' perception of services is linked with the behavior of medical employees and their engagement in the treatment process.
Our research indicates that individual employee recognition and collective recognition of hospital employees as a whole were identified as the most important factors in employee engagement in the treatment process (employee productivity) and patients' satisfaction with medical service.
提高员工在患者治疗过程中的参与度可能有益于医院和员工的生产力，并可能带来更好的患者护理和医疗服务满意度。鉴于此，改善患者护理质量的第一步是在医院病房为患者提供更多的医生服务。
本文的研究在波兰库亚维-波美拉尼亚省的六个医疗保健单位进行。该研究评估了与员工行为相关的因素以及医疗服务的特点如何影响患者推荐医院的意愿。
患者对服务的认知与医务人员的行为及其在治疗过程中的参与度相关。
我们的研究表明，员工个人认可和医院员工整体的集体认可被确定为员工参与治疗过程（员工生产力）和患者对医疗服务满意度的最重要因素。
