Sasaki Norio, Somemura Hironori, Nakamura Saki, Yamamoto Megumi, Isojima Manabu, Shinmei Issei, Horikoshi Masaru, Tanaka Katsutoshi
Department of Occupational Mental Health, Graduate School of Medical Sciences, Kitasato University, Kanagawa (Drs Sasaki, Somemura, Nakamura, Yamamoto, Isojima, Tanaka); and Center for Cognitive Behavior Therapy and Research, National Center of Neurology and Psychiatry, Tokyo, Japan (Drs Shinmei, Horikoshi).
J Occup Environ Med. 2017 Jan;59(1):61-66. doi: 10.1097/JOM.0000000000000924.
Stimulating communication is an important workplace issue. We investigated the effects of a brief communication skills training (CST) program based on the principles of cognitive behavioral therapy (CBT).
A randomized controlled trial was conducted on 206 white-collar workers. The intervention group underwent a 2-hour CST group training conducted by an occupational physician.
The results of the intention-to-treat analysis using a mixed-effects model showed that there was a significant interaction between group and time observed for the item "thinking together to solve problems and issues" (P = 0.02). The effect size (Cohen d) was 0.35 (95% confidence interval, 0.07 to 0.62).
The present study suggests that a brief CST based on the principles of CBT could improve the communication behavior of workers.
促进沟通是一个重要的职场问题。我们基于认知行为疗法（CBT）的原则，研究了一个简短的沟通技能培训（CST）项目的效果。
对206名白领进行了一项随机对照试验。干预组接受了由职业医师进行的为时2小时的CST小组培训。
使用混合效应模型进行的意向性分析结果显示，对于“共同思考以解决问题”这一项目，观察到组与时间之间存在显著交互作用（P = 0.02）。效应量（科恩d值）为0.35（95%置信区间，0.07至0.62）。
本研究表明，基于CBT原则的简短CST可以改善员工的沟通行为。
