Khajouei Reza, Abbasi Reza
Author Affiliations: Medical Informatics Research Center, Institute for Futures Studies in Health (Dr Khajouei); and Health Service Management Research Center, Institute for Futures Studies in Health (Mr Abbasi), Kerman University of Medical Sciences, Kerman, Iran.
Comput Inform Nurs. 2017 Jun;35(6):307-314. doi: 10.1097/CIN.0000000000000319.
Evaluating user satisfaction is one of the methods to ensure the usability of information systems. Considering the importance of nursing information systems in patient health, the objective of this study is to evaluate nurses' satisfaction with two widely used nursing information systems (Peyvand Dadeh and Tirazhe) in Iran. This descriptive-analytical study was done on 230 nurses in all teaching hospitals of Kerman University of Medical Sciences in 2015. Data were collected using an augmented version of a questionnaire developed by IBM. Data were analyzed by SPSS.16 using descriptive and analytical statistical methods including t test, analysis of variance, and Pearson correlation coefficient. The mean of overall satisfaction with the two systems was 61 ± 2.2 and 74 ± 2.4, respectively. The mean of satisfaction with different systems dimensions, that is, ease of use, information quality, and interface quality, was, respectively, 24 ± 1.9, 26 ± 9.7, and 12 ± 4.7 for Tirazhe and 29 ± 1.1, 39 ± 1.04 and 13 ± 5.3 for Peyvand Dadeh system. Nurses' satisfaction with both systems was at a medium level. The majority of nurses were relatively satisfied with the information quality and user interface quality of these systems. The results suggest that designing nursing information systems in accordance with their users' need improves usability. Hence, policy and decision makers of healthcare institutions should invest on usability when purchasing such systems.
评估用户满意度是确保信息系统可用性的方法之一。鉴于护理信息系统对患者健康的重要性，本研究的目的是评估伊朗护士对两种广泛使用的护理信息系统（Peyvand Dadeh和Tirazhe）的满意度。这项描述性分析研究于2015年在克尔曼医科大学所有教学医院的230名护士中进行。数据通过IBM开发的问卷扩展版收集。数据使用SPSS.16通过描述性和分析性统计方法进行分析，包括t检验、方差分析和皮尔逊相关系数。对这两个系统的总体满意度平均值分别为61±2.2和74±2.4。对于不同系统维度（即易用性、信息质量和界面质量）的满意度平均值，Tirazhe系统分别为24±1.9、26±9.7和12±4.7，Peyvand Dadeh系统分别为29±1.1、39±1.04和13±5.3。护士对这两个系统的满意度处于中等水平。大多数护士对这些系统的信息质量和用户界面质量相对满意。结果表明，根据用户需求设计护理信息系统可提高可用性。因此，医疗机构的政策和决策者在购买此类系统时应投资于可用性。
