Abbasi Reza, Farzandipour Mehrdad, Rahimi Habiballah, Gong Yang, Nabovati Ehsan
Department of Health Information Technology, School of Paramedical Sciences, Torbat Heydariyeh University of Medical Sciences, Torbat Heydariyeh, Iran.
Health Information Management Research Center, Kashan University of Medical Sciences, Kashan, Iran.
BMC Med Inform Decis Mak. 2024 Dec 5;24(1):374. doi: 10.1186/s12911-024-02786-8.
The pharmacy surveillance information system (PSIS) is intended to manage the dispensing practice of under-controlled drugs and substances. We designed and developed a PSIS for the first time in a developing country. This study aimed to evaluate the usability of this system using a heuristic evaluation method before the pilot implementation in outpatient pharmacies.
The study was conducted in 2022 during the development of a pharmacy surveillance information system. Five evaluators examined the system using Nielson's heuristic evaluation method. The detected usability problems were categorized into 10 Nielson's usability principles, and their severity was calculated.
In total, 91 unique usability problems were identified. The most detected usability problems were minor (60%). The "consistency and standard" (31%), "aesthetic and minimalist design" (28%), and "match between system and the real world" (12%) were the most frequent problems. Also, the "flexibility and efficiency of use" (mean = 2.9), "error prevention" (2.85), and "user control and freedom" (2.8) were the most severe problems.
The study has identified the most common and severe usability issues of an information system. It is important for the system developers to address these issues as it can significantly improve users' trust and satisfaction. Therefore, all the identified usability problems were resolved before the system was implemented.
药房监测信息系统（PSIS）旨在管理管制药物和物质的配药操作。我们首次在一个发展中国家设计并开发了一个PSIS。本研究旨在在门诊药房试点实施之前，使用启发式评估方法评估该系统的可用性。
该研究于2022年在药房监测信息系统开发期间进行。五名评估人员使用尼尔森启发式评估方法对系统进行了检查。检测到的可用性问题被归类为尼尔森的10条可用性原则，并计算了其严重程度。
总共识别出91个独特的可用性问题。检测到的大多数可用性问题为轻微问题（60%）。最常见的问题是“一致性和标准”（31%）、“美观和简约设计”（28%）以及“系统与现实世界的匹配”（12%）。此外，“使用的灵活性和效率”（平均=2.9）、“错误预防”（2.85）和“用户控制和自由度”（2.8）是最严重的问题。
该研究确定了一个信息系统最常见和最严重的可用性问题。系统开发人员解决这些问题很重要，因为这可以显著提高用户的信任度和满意度。因此，在系统实施之前，所有识别出的可用性问题都得到了解决。
