Melo Daniela Oliveira de, Molino Caroline Godoi Rezende da Costa, Ribeiro Eliane, Romano-Lieber Nicolina Silvana
Instituto de Ciências Ambientais, Químicas e Farmacêuticas, Universidade Federal de São Paulo. R. Professor Arthur Riedel 275, Eldorado. 09972-270 Diadema SP Brasil.
Faculdade de Ciências Farmacêuticas, Universidade de São Paulo (USP). São Paulo SP Brasil.
Cien Saude Colet. 2017 Jan;22(1):261-268. doi: 10.1590/1413-81232017221.16122015.
Few Brazilian articles discuss the importance of pharmacy technicians who offer direct assistance to patients. This paper describes an experience of the training of pharmacy technicians in drug dispensing. A descriptive, cross-sectional study was conducted in the primary healthcare setting. The technicians were trained by the pharmacist to advise patients at the time of drug dispensing and to screen cases that needed pharmaceutical consultation. Problems were identified by verifying the prescription and return date for dispensing the medication as well as through direct questioning of the patients. Flowcharts for problem identification and intervention were created for use by the technicians. After training, pharmacy technicians identified 3944 problems, the most common of which were the use of a lower dosage than that prescribed (26%) and non-adherence to pharmacological treatment. The findings of the present study demonstrate the importance of training pharmacy technicians with regard to dispensing drugs so that they can assist pharmacists in the process of identifying and solving drug-related problems, thereby making them active members of the care process in the public health system.
很少有巴西的文章讨论为患者提供直接帮助的药剂师技术员的重要性。本文描述了药剂师技术员在药品调配方面的培训经历。在初级卫生保健环境中进行了一项描述性横断面研究。药剂师对技术员进行培训，以便他们在药品调配时为患者提供建议，并筛选需要药物咨询的病例。通过核实处方和药品调配的归还日期以及直接询问患者来发现问题。创建了问题识别和干预流程图供技术员使用。培训后，药剂师技术员识别出3944个问题，其中最常见的是使用低于规定剂量的药物(26%)和不坚持药物治疗。本研究结果表明，培训药剂师技术员进行药品调配非常重要，这样他们就可以在识别和解决与药物相关的问题过程中协助药剂师，从而使他们成为公共卫生系统护理过程中的积极成员。
