Brunett Miranda, Shingles René Revis
J Sport Rehabil. 2018 May 1;27(3):284-288. doi: 10.1123/jsr.2016-0123. Epub 2018 Apr 23.
Clinical Scenario: The level of cultural competence of health care providers has been studied. However, limited scholarship has examined whether the cultural competence of the health care provider affects patient satisfaction. Focused Clinical Question: Does cultural competence of health care providers influence patient satisfaction with their experience with their provider? Summary of Key Findings: Having a culturally competent health care provider, or one who a patient perceives as culturally competent, does increase patient satisfaction. Clinical Bottom Line: Cultural competence in health care plays an important role in patients being satisfied with their providers, as well as patients willingly and actively participating in their treatment. Strength of Recommendation: Questions 1 to 5 and 9 of the critical appraisal skills program were answered "yes" for all studies in the critically appraised topic. Thus, the authors strongly support the findings.
医疗服务提供者的文化能力水平已得到研究。然而，仅有有限的学术研究探讨了医疗服务提供者的文化能力是否会影响患者满意度。重点临床问题：医疗服务提供者的文化能力是否会影响患者对其就医体验的满意度？主要研究结果总结：拥有具备文化能力的医疗服务提供者，或者患者认为具备文化能力的医疗服务提供者，确实会提高患者满意度。临床要点：医疗服务中的文化能力在患者对其医疗服务提供者感到满意以及患者自愿并积极参与治疗方面发挥着重要作用。推荐强度：在严格评估的主题中，所有研究对关键评估技能项目的问题1至5和问题9的回答均为“是”。因此，作者强烈支持这些研究结果。
