Runyon H L, Cohen L A
J Am Dent Assoc. 1979 Feb;98(2):196-201. doi: 10.14219/jada.archive.1979.0482.
Freshman dental students received training in communication skills via a systematic human relations model. The 35 students participating in the program substantially improved their ability to discern feelings of patients and to communicate with patients in a more understanding and accepting manner. The students thought that the training was beneficial and highly relevant to their future roles as dentists. This kind of training could be offered successfully to other dental health professionals through programs in continuing education.
大一牙科学生通过一个系统的人际关系模型接受沟通技巧培训。参与该项目的35名学生显著提高了辨别患者感受的能力，以及以更理解和接纳的方式与患者沟通的能力。学生们认为这种培训有益，且与他们未来作为牙医的角色高度相关。通过继续教育项目，可以成功地为其他牙科保健专业人员提供此类培训。
