School of Nursing and Midwifery, University of South Australia, Adelaide, Australia.
School of Nursing and Midwifery, University of South Australia, Adelaide, Australia; School of Psychology, The University of Adelaide, Adelaide, Australia.
Patient Educ Couns. 2017 Sep;100(9):1634-1642. doi: 10.1016/j.pec.2017.04.005. Epub 2017 Apr 10.
This rapid review summarizes best available evidence on consumers' needs and preferences for information about healthcare, with a focus on the Australian context. Three questions are addressed: 1) Where do consumers find and what platform do they use to access information about healthcare? 2) How do consumers use the healthcare information that they find? 3) About which topics or subjects do consumers need healthcare information?
A hierarchical approach was adopted with evidence first sought from reviews then high quality studies using Medline (via PubMed), CINAHL, Embase, the JBI Database of Systematic Reviews and Implementation Reports, the Campbell Collaboration Library of Systematic Reviews, EPPI-Centre, and Epistemonikos.
Twenty-eight articles were included; four systematic reviews, three literature reviews, thirteen quantitative studies, six qualitative studies, and two mixed methods studies.
Consumers seek health information at varying times along the healthcare journey and through various modes of delivery. Complacency with historical health information modes is no longer appropriate and flexibility is essential to suit growing consumer demands.
Health information should be readily available in different formats and not exclusive to any single medium.
本快速综述总结了有关消费者对医疗保健信息的需求和偏好的最佳现有证据，重点关注澳大利亚的情况。该综述主要回答了三个问题：1）消费者在哪里找到并使用哪些平台来获取医疗保健信息？2）消费者如何使用他们找到的医疗保健信息？3）消费者需要哪些主题或主题的医疗保健信息？
采用分层方法，首先从综述中寻找证据，然后使用 Medline（通过 PubMed）、CINAHL、Embase、JBI 系统评价和实施报告数据库、坎贝尔协作系统评价图书馆、EPPI 中心和 Epistemonikos 等数据库查找高质量研究。
共纳入 28 篇文章，包括 4 篇系统评价、3 篇文献综述、13 项定量研究、6 项定性研究和 2 项混合方法研究。
消费者在医疗保健之旅的不同时间通过各种交付模式寻求健康信息。对历史健康信息模式的自满情绪不再合适，灵活性对于满足不断增长的消费者需求至关重要。
健康信息应以不同的格式随时提供，而不仅仅局限于任何单一媒介。
