Jeddi Fatemeh Rangraz, Gilasi Hamidreza, Khademi Sahar
Associate Professor, Health Information Management Research Center, Kashan University of Medical Sciences, Kashan, Iran.
Assistant Professor Health Information Management Research Center, Kashan University of Medical Sciences, Kashan, Iran.
Electron Physician. 2017 Feb 25;9(2):3786-3793. doi: 10.19082/3786. eCollection 2017 Feb.
Hospital websites are important tools in establishing communication and exchanging information between patients and staff, and thus should enjoy an acceptable level of quality. The aim of this study was to identify proper models and criteria to evaluate the quality of hospital websites.
This research was a systematic review study. The international databases such as Science Direct, Google Scholar, PubMed, Proquest, Ovid, Elsevier, Springer, and EBSCO together with regional database such as Magiran, Scientific Information Database, Persian Journal Citation Report (PJCR) and IranMedex were searched. Suitable keywords including website, evaluation, and quality of website were used. Full text papers related to the research were included. The criteria and sub criteria of the evaluation of website quality were extracted and classified.
To evaluate the quality of the websites, various models and criteria were presented. The WEB-Q-IM, Mile, Minerva, Seruni Luci, and Web-Qual models were the designed models. The criteria of accessibility, content and apparent features of the websites, the design procedure, the graphics applied in the website, and the page's attractions have been mentioned in the majority of studies.
The criteria of accessibility, content, design method, security, and confidentiality of personal information are the essential criteria in the evaluation of all websites. It is suggested that the ease of use, graphics, attractiveness and other apparent properties of websites are considered as the user-friendliness sub criteria. Further, the criteria of speed and accessibility of the website should be considered as sub criterion of efficiency. When determining the evaluation criteria of the quality of websites, attention to major differences in the specific features of any website is essential.
医院网站是患者与医护人员之间建立沟通和信息交流的重要工具，因此应具备可接受的质量水平。本研究的目的是确定评估医院网站质量的适当模型和标准。
本研究为系统评价研究。检索了国际数据库如科学Direct、谷歌学术、PubMed、Proquest、Ovid、爱思唯尔、施普林格和EBSCO，以及地区数据库如Magiran、科学信息数据库、波斯期刊引文报告（PJCR）和IranMedex。使用了包括网站、评估和网站质量等合适的关键词。纳入了与该研究相关的全文论文。提取并分类了网站质量评估的标准和子标准。
为评估网站质量，提出了各种模型和标准。WEB-Q-IM、Mile、Minerva、Seruni Luci和Web-Qual模型是设计的模型。大多数研究中提到了网站的可访问性、内容和外观特征、设计程序、网站应用的图形以及页面吸引力等标准。
可访问性、内容、设计方法、安全性和个人信息保密性等标准是评估所有网站的基本标准。建议将网站的易用性、图形、吸引力和其他外观属性视为用户友好性子标准。此外，网站的速度和可访问性标准应视为效率子标准。在确定网站质量评估标准时，关注任何网站特定特征的主要差异至关重要。
