Davenport Polly J, O'Connor Stephen J, Szychowski Jeffery M, Landry Amy Y, Hernandez S Robert
a CHI St. Vincent Infirmary and St. Vincent North , Little Rock , Arkansas , USA.
b Department of Health Services Administration, School of Health Professions , University of Alabama at Birmingham , Birmingham , Alabama , USA.
Health Mark Q. 2017 Apr-Jun;34(2):97-112. doi: 10.1080/07359683.2017.1307066. Epub 2017 May 3.
This study examines patient perceptions of emergency department wait times and inpatient experiences. For many hospitals across the United States, the emergency department (ED) is now the "front door"; therefore, understanding the impact of ED experience on the inpatient experience is critical for leaders managing these complex settings today. Results showed statistically significant relationships between a very good ED experience and a very good inpatient experience. Perceived wait times in the ED, more so than actual ED wait times, served as a predictor of a very good ED rating as well as a very good rating of the inpatient experience.
本研究考察了患者对急诊科候诊时间和住院体验的看法。对于美国各地的许多医院而言，急诊科如今已成为“前门”；因此，了解急诊科体验对住院体验的影响，对于如今管理这些复杂环境的领导者来说至关重要。结果显示，非常好的急诊科体验与非常好的住院体验之间存在统计学上的显著关联。急诊科的候诊时间感知，而非实际的急诊科候诊时间，是非常好的急诊科评级以及非常好的住院体验评级的一个预测指标。
