NIVEL (Netherlands institute for health services research), Utrecht, The Netherlands; Department of Primary and Community Care, Radboud University Medical Center, Nijmegen, The Netherlands; Faculty of Health Sciences, University College of Southeast Norway, Drammen, Norway.
Patient Educ Couns. 2017 Nov;100(11):1975-1978. doi: 10.1016/j.pec.2017.06.021. Epub 2017 Jun 15.
Listening is at the very heart of communication in healthcare, but largely ignored in research and teaching. This paper presents different perspectives on listening within the context of healthcare and its implications for goal-directed communication.
The assets of listening are examined from several angles (the listening patient, the listening health professional, and the listening self) and illustrated by the results of relevant research.
Listening is a multidimensional concept and serves different purposes in healthcare. To benefit fully from it's potentials, the listening attitude and skills of patients and health professionals need to be enhanced through interventions at the level of policy, practice and research. Results from research evaluating creative and innovative ways of strenghtening persons' listening skills are encouraging.
Listening has underused potential which can be boosted by interventions directed at the level of healthcare policy, practice and research.
For healthcare practice, it is helpful to keep in mind that listening involves more than hearing what the other person says; one also needs eyes, a heart, and undivided attention.
倾听是医疗保健沟通的核心，但在研究和教学中却基本上被忽视。本文从医疗保健背景下的不同角度探讨了倾听的意义，并阐述了其对目标导向沟通的影响。
从多个角度（倾听的患者、倾听的医疗保健专业人员和倾听的自我）审视倾听的优点，并通过相关研究的结果加以说明。
倾听是一个多维的概念，在医疗保健中具有不同的作用。为了充分发挥其潜力，需要通过政策、实践和研究层面的干预措施来提高患者和医疗保健专业人员的倾听态度和技能。评估增强个人倾听技能的创造性和创新性方法的研究结果令人鼓舞。
倾听的潜力尚未得到充分利用，可以通过针对医疗保健政策、实践和研究层面的干预措施来提高。
对于医疗保健实践，牢记倾听不仅仅是听到对方所说的话，还需要眼睛、心灵和全神贯注，这一点很有帮助。
