Le Comte Lyndsay, McClelland Beverley
Ko Awatea, Counties Manukau District Health Board, Auckland, New Zealand.
Leadersh Health Serv (Bradf Engl). 2017 Jul 3;30(3):309-329. doi: 10.1108/LHS-07-2016-0030.
Purpose The purpose of this paper was to determine the value and impact of the Leadership Development - Coaching and Mentoring Programme at Counties Manukau Health and understand how the skills gained are applied. Design/methodology/approach Mixed-methods approach including surveys of programme participants and senior staff and semi-structured interviews with programme participants. Findings The survey response rate was 24.4 per cent for programme participants and 30 per cent for senior staff. Eight programme participants participated in semi-structured interviews. Of the 70 programme participants, 69 utilised their learning from the programme; 45 of 70 changed their approach to managing staff; and 40 of 68 programme participants reported that meeting with peers for triad group coaching was the most challenging aspect of the programme. Key themes identified through interviews included: working with others; not owning others' problems; professional support and development; coaching and mentoring; future participants. Practical implications The majority of participants changed their leadership behaviours as a result of the programme, which has resulted in improved communication, a more supportive culture and distributed leadership. These changes contribute to better patient care. Originality value There is a paucity of evidence in the literature about the impact of coaching and mentoring programme on leadership development and how the skills gained in such programmes are applied in practice in a healthcare context. This evaluation helps to address that gap.
目的 本文旨在确定“领导力发展——辅导与指导计划”在马努考郡医疗中心的价值和影响，并了解所获得的技能是如何应用的。
设计/方法/途径 采用混合方法，包括对项目参与者和高级职员进行调查，以及对项目参与者进行半结构化访谈。
研究结果 项目参与者的调查回复率为24.4%，高级职员的回复率为30%。八名项目参与者参与了半结构化访谈。在70名项目参与者中，69人运用了他们从该项目中学到的知识；70人中有45人改变了管理员工的方式；68名项目参与者中有40人表示，参加三人小组辅导与同行会面是该项目最具挑战性的方面。通过访谈确定的关键主题包括：与他人合作；不包揽他人的问题；专业支持与发展；辅导与指导；未来参与者。
实际意义 大多数参与者因该项目改变了他们的领导行为，这带来了沟通的改善、更具支持性的文化和分布式领导。这些变化有助于提供更好的患者护理。
原创价值 关于辅导与指导计划对领导力发展的影响以及此类计划中获得的技能如何在医疗环境中实际应用，文献中缺乏相关证据。本评估有助于填补这一空白。
