在围手术期过程中引入手术导航仪可提高患者满意度。
Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction.
作者信息
Marshall Brett G, Assef Maija S, Pitney Ryan B, Macco Maria Cj, Tschoeke Bradley M, Oksa Marcus A, Yeatman Amy
机构信息
University of Wisconsin-Madison located in Madison, Wisconsin.
Macalester College located in Saint Paul, Minnesota.
出版信息
J Patient Exp. 2017 Mar;4(1):10-16. doi: 10.1177/2374373517692916. Epub 2017 Mar 31.
BACKGROUND
Patients who had received surgical services at Bellin Hospital reported anxiety with the surgical flow. This study tested the hypothesis that the introduction of a surgical navigator, someone who guided the patient and their accompanying others throughout the surgical process, would improve patient satisfaction.
METHODS
Ambulatory surgical patients were randomized to control and study groups. The study group patients were assigned a surgical navigator. Prior to discharge from the hospital, patients were asked to complete a patient satisfaction survey.
RESULTS
The study group had significantly higher mean scores ( value ≤ 0.026), top box scores ( value ≤ 0.021), and positive comments.
CONCLUSION
The addition of a surgical navigator to the perioperative process significantly enhanced patient satisfaction in ambulatory surgical patients.
背景
在贝林医院接受手术治疗的患者报告称对手术流程感到焦虑。本研究检验了这样一个假设，即引入手术导航员（在整个手术过程中指导患者及其陪同人员的人员）会提高患者满意度。
方法
门诊手术患者被随机分为对照组和研究组。研究组患者被分配了一名手术导航员。在出院前，要求患者完成一份患者满意度调查。
结果
研究组的平均得分（P值≤0.026）、顶级评分（P值≤0.021）和正面评价显著更高。
结论
在围手术期过程中增加手术导航员显著提高了门诊手术患者的满意度。
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