Institute for Multimedia and Interactive Systems, Engineering Psychology and Cognitive Ergonomics, University of Lübeck, Lübeck, Germany.
Department of Psychology, Cognitive and Engineering Psychology, Technische Universität Chemnitz, Chemnitz, Germany.
Appl Ergon. 2017 Nov;65:191-199. doi: 10.1016/j.apergo.2017.06.013. Epub 2017 Jul 4.
User satisfaction is a vital design criterion for sustainable systems. The present research aimed to understand factors relating to individually perceived range satisfaction of battery electric vehicle (BEV) users. Data from a large-scale BEV field trial (N = 72) were analyzed. Apart from an initial drop in range satisfaction, increasing practical experience was related to increased range satisfaction. Classical indicators of users' mobility profiles (daily travel distances) were only weakly related to lower range satisfaction (not significant), after controlling for practical experience and preferred coverage of mobility needs. The regularity/predictability of users' mobility patterns, the percentage of journeys not coverable because of range issues, and users' individual comfortable range accounted for variance in range satisfaction. Finally, range satisfaction was related to key indicators of general BEV acceptance (e.g., purchase intentions). These results underline the complex dynamics involved in individual range satisfaction, as well as its central role for BEV acceptance.
用户满意度是可持续系统的一个重要设计标准。本研究旨在了解与电池电动汽车 (BEV) 用户个人感知续航满意度相关的因素。对一项大型 BEV 现场试验（N=72）的数据进行了分析。除了初始续航满意度下降外，随着实际经验的增加，续航满意度也随之增加。在控制了实际经验和移动需求的首选覆盖范围后，用户移动特征的经典指标（每日旅行距离）与较低的续航满意度（不显著）关系较弱。用户移动模式的规律性/可预测性、因续航问题无法覆盖的行程比例以及用户个人舒适续航范围解释了续航满意度的差异。最后，续航满意度与 BEV 接受度的关键指标（例如购买意向）有关。这些结果强调了个人续航满意度所涉及的复杂动态，以及它对 BEV 接受度的核心作用。
