Buffington Angela, Wenner Paul, Brandenburg Dana, Berge Jerica, Sherman Michelle, Danner Christine
Minn Med. 2016 Sep-Oct;99(6):46-8.
Communication, once thought of as a soft skill for physicians, is now recognized as an essential skill. This article asserts that listening is the foundation of good communication and that all physicians can become better listeners if they have the desire to improve and are intentional about how they approach listening. The authors share five strategies to help physicians improve their skills: listening with curiosity, reflective listening, empathic listening, listening for discrepancies and listening in silence.
沟通，曾经被认为是医生的一项软技能，现在被公认为是一项必不可少的技能。本文断言，倾听是良好沟通的基础，并且所有医生如果有提高的愿望并且对他们倾听的方式有意识，就可以成为更好的倾听者。作者分享了五种帮助医生提高技能的策略：带着好奇心倾听、反思性倾听、共情倾听、倾听差异和沉默倾听。
