Stokar Hayley
a Department of Social Work , Purdue University Northwest , Westville , Indiana , USA.
J Soc Work Disabil Rehabil. 2017 Jul-Sep;16(3-4):204-215. doi: 10.1080/1536710X.2017.1372237. Epub 2017 Sep 6.
A quarter-century after the passage of the Americans with Disabilities Act (ADA, 1990 ), workplace accommodation is still a struggle for deaf employees and their managers. Many challenges are the result of communication barriers that can be overcome through much needed-although often absent-advocacy and training. This article highlights the literature on the employment of deaf individuals in the United States service industries of food service, retail, and hospitality conducted from 2000 to 2016. Exploring dimensions of both hiring and active workplace accommodation, suggestions are made for how social work advocates can harness information and strengthen their approaches for educating managers and supporting workers.
在美国《残疾人法案》（1990年）通过25年后，工作场所的便利对失聪员工及其管理者来说仍是一项难事。许多挑战源于沟通障碍，而这些障碍可以通过急需的（尽管往往缺乏的）宣传和培训来克服。本文重点介绍了2000年至2016年期间在美国食品服务、零售和酒店服务业中关于失聪人士就业的文献。通过探讨招聘和工作场所积极便利的各个方面，就社会工作倡导者如何利用信息并加强其教育管理者和支持员工的方法提出了建议。
