Wilks-Gallo Lisa, Aron Chaim Zev, Messina Catherine R
1 Stony Brook Children's Hospital, Stony Brook, NY, USA.
2 Stony Brook University School of Medicine, Stony Brook, NY, USA.
Clin Pediatr (Phila). 2018 Apr;57(4):398-402. doi: 10.1177/0009922817728700. Epub 2017 Sep 7.
The therapeutic alliance between pediatricians and parents begins at the initial encounter. The manner in which pediatricians greet family members influences this relationship. This study evaluated whether parents are addressed using generic titles and investigated perceptions of parents regarding how they are addressed by medical staff. Written surveys of 137 parents of pediatric inpatients collected opinions about greetings during medical encounters. Parents were asked if they have been addressed as Mom/Dad/Mommy/Daddy during past medical encounters and which generic titles they would prefer. Using a Likert-type scale, the parents' perceptions of various salutations were assessed and compared. In this sample, 86% of parents were previously called Mom/Dad/Mommy/Daddy. Parents preferred to be addressed as Mom or Dad over other generic titles. Many disliked being addressed as Mommy/Daddy, Ma'am/Sir, or without a name, suggesting that providers should avoid the use of these salutations.
儿科医生与家长之间的治疗联盟始于初次接触。儿科医生迎接家庭成员的方式会影响这种关系。本研究评估了是否使用通用称呼来称呼家长，并调查了家长对医护人员称呼他们方式的看法。对137名儿科住院患儿的家长进行书面调查，收集了他们对医疗接触中问候方式的意见。询问家长在过去的医疗接触中是否被称呼为妈妈/爸爸/妈咪/爹爹，以及他们更喜欢哪些通用称呼。使用李克特量表评估并比较了家长对各种称呼的看法。在这个样本中，86%的家长之前被称呼为妈妈/爸爸/妈咪/爹爹。比起其他通用称呼，家长更喜欢被称呼为妈妈或爸爸。许多家长不喜欢被称呼为妈咪/爹爹、女士/先生，或者不被称呼名字，这表明医护人员应该避免使用这些称呼。
