Dalal Anuj K, Bates David W, Collins Sarah
Brigham and Women's Hospital, Boston, Massachusetts, USA.
Harvard Medical School, Boston, Massachusetts, USA.
J Hosp Med. 2017 Dec;12(12):1012-1016. doi: 10.12788/jhm.2860. Epub 2017 Oct 18.
Efforts to improve the patient experience are increasingly focusing on engaging patients and their "care partners" by using patient portals. The Acute Care Patient Portal Task Force was supported by the Gordon and Betty Moore Foundation to convene a national meeting of an interdisciplinary group of stakeholders, including patient advocates, to consider how the acute and postacute care patient experience can be improved by using patient-facing technologies. We identified key opportunities and challenges for enhancing cognitive support, promoting respect while maintaining boundaries, and facilitating patient and family empowerment through the lens of the patient. Institutions, clinicians, and vendors would benefit tremendously by considering these 3 patient-centered themes when partnering with patients and family advisors to implement and realize the full potential of patient portals to enhance the acute and postacute care experience.
改善患者体验的努力越来越多地聚焦于通过使用患者门户网站让患者及其“护理伙伴”参与进来。急性护理患者门户网站特别工作组得到了戈登和贝蒂·摩尔基金会的支持，召集了一次由包括患者权益倡导者在内的跨学科利益相关者组成的全国会议，以探讨如何通过使用面向患者的技术来改善急性和急性后护理患者的体验。我们从患者的角度确定了增强认知支持、在保持界限的同时促进尊重以及促进患者和家庭赋权方面的关键机遇和挑战。机构、临床医生和供应商在与患者及家庭顾问合作实施并充分发挥患者门户网站的潜力以提升急性和急性后护理体验时，若考虑这三个以患者为中心的主题将受益匪浅。
