Streeter Anne Ray, Harrington Nancy Grant
Semin Oncol Nurs. 2017 Dec;33(5):536-543. doi: 10.1016/j.soncn.2017.10.002. Epub 2017 Oct 26.
To describe the communication behaviors identified by nurses as key to a competent patient handoff at change of shift.
Qualitative analysis of nurse descriptions of best and worst handoffs from the incoming and outgoing nursing perspective.
Competent, quality nursing handoffs include specific information exchange and socioemotional (relational) communication behaviors.
A communication-based perspective may be useful in establishing handoff routines that reduce communication-related patient care errors and foster a positive nursing environment.
描述护士认为在交接班时进行有效患者交接的关键沟通行为。
从即将接班和即将交班的护士角度，对最佳和最差交接情况的护士描述进行定性分析。
有效的高质量护理交接包括特定的信息交流和社会情感（关系）沟通行为。
基于沟通的视角可能有助于建立交接流程，以减少与沟通相关的患者护理错误，并营造积极的护理环境。
