Alassia L, Palermo C, Recondo F, Giussi M, Stieben A, Baum A, Gonzalez Bernaldo de Quiros F
Dirección de Informática Clínica, Estadística y Epidemiológica, Health Ministry, Buenos Aires City.
Health Ministry, Buenos Aires City.
Stud Health Technol Inform. 2017;245:835-837.
Enablement, guidance, and proactive preparation for a new IT system implementation has proven to be a smart way to prepare people to embrace change. These activities are closely related to change management approaches which seek to help people understand and adopt specific behaviors. That being said, investing in such activities becomes the cornerstone of the success of the project. Leading IT companies around the world include in their strategy for new services and offering deployments, a proactive HelpDesk service. This not only helps build long lasting/trusted relationships between end users and IT sectors but also helps reduce cost and maximizes the Return of Investment. A streamlined process and easy to use/fluent communication channel between parties are powerful risk management/Quality Assurance and Continuous Improvement tools. In this paper, we address the example of a HelpDesk support team implementation of a city-scaled Electronic Health Records implementation.
事实证明，为新的信息技术系统实施提供支持、指导和积极准备是让人们接受变革的明智方法。这些活动与变革管理方法密切相关，变革管理方法旨在帮助人们理解并采用特定行为。话虽如此，对这些活动进行投资成为项目成功的基石。全球领先的信息技术公司在其新服务和产品部署战略中纳入了积极主动的帮助台服务。这不仅有助于在终端用户和信息技术部门之间建立持久/可信赖的关系，还能帮助降低成本并使投资回报率最大化。各方之间简化的流程和易于使用/流畅的沟通渠道是强大的风险管理/质量保证和持续改进工具。在本文中，我们以一个帮助台支持团队实施城市规模的电子健康记录系统为例进行阐述。
