Department of Psychology, Università di Torino, Via Verdi, 10, 10124 Torino, Italy.
Città della Salute e della Scienza, Corso Bramante, 88, 10126 Torino, Italy.
Int J Environ Res Public Health. 2018 Jan 21;15(1):166. doi: 10.3390/ijerph15010166.
: Traditionally, workers employed in police forces have been found to be exposed to a high risk of distress. Several studies reported that the main stressors were associated more with organizational aspects, whilst other researchers underlined that the main stressor were associated more with operational issues. The aim of this research was to investigate operational and organizational stressors, their consequences also in terms of anxiety and the coping strategies adopted. : We compared Patrol Police Officers working in the Operational Service (Outdoor Patrol Officers) and those in the Interior Department (Indoor Patrol Officers) in the same Municipal Police force. : The results revealed that both Outdoor Patrol Officers and Interior Patrol Officers suffered from organizational and occupational stressor. Outdoor Patrol Officers appeared more willing to use different coping strategies, whereas Indoor Patrol Officers used avoidance strategies. This allows Outdoor Patrol Officers to explore new responses and approaches to deal with situations which-owing to the type of work-it is impossible to change. Outdoor Patrol Officers appeared better equipped to change their attitude to work than Indoor Patrol Officers. : Interventions on both organizational and operational stressors would improve the quality of Patrol Police Officers' working life and have positive repercussions on the service offered to the general public.
: 传统上,警察部队的工作人员被认为面临着高风险的压力。一些研究报告指出,主要的压力源更多地与组织方面有关,而其他研究人员则强调,主要的压力源更多地与业务问题有关。本研究旨在调查业务和组织压力源,以及它们在焦虑方面的后果和所采用的应对策略。
: 我们比较了在同一市警察部队中从事外勤服务(户外巡逻人员)和内务部门(室内巡逻人员)的巡逻警察。
: 结果表明,户外巡逻人员和室内巡逻人员都遭受了组织和职业压力源的困扰。户外巡逻人员似乎更愿意采用不同的应对策略,而室内巡逻人员则采用回避策略。这使得户外巡逻人员能够探索新的应对方式来处理情况,由于工作性质,这些情况是无法改变的。户外巡逻人员似乎比室内巡逻人员更有能力改变他们对工作的态度。
: 对组织和业务压力源的干预将提高巡逻警察工作生活的质量,并对向公众提供的服务产生积极影响。