外科护士的电话沟通：一项特别关注新手来电的混合方法研究。
Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls.
作者信息
González-Martínez Esther, Piotrowska Katarzyna, Sterie Anca-Cristina, Vaucher Carla
机构信息
Department of Social Sciences University of Fribourg Fribourg Switzerland.
Present address: Geriatric Palliative Medicine Lausanne University Hospital Lausanne Switzerland.
出版信息
Nurs Open. 2018 Feb 25;5(2):197-209. doi: 10.1002/nop2.128. eCollection 2018 Apr.
AIMS
The aim of this study was (i) to document the main features of surgery nurses' telephone calls, with a special focus on newcomers' calls; and (ii) to identify the main activities accomplished during the newcomers' calls.
DESIGN
Mixed methods study.
METHODS
We audio recorded telephone calls internal to the hospital in two surgery nursing stations. We performed statistical descriptive analysis of the total collection of calls and of those specifically involving the newcomers and compared both sets. We also performed conversation analysis-based coding of the main activities accomplished during newcomers' calls.
RESULTS
Surgery nurses' telephone calls are extremely brief, predominantly nurse initiated and take place with a wide range of interlocutors who, for the most part, use mobile phones. The newcomers' calls are only slightly longer, take place with a more limited, but still wide, range of interlocutors and are even more often nurse initiated. The main activities of newcomers' calls are requests and activities related to connecting relevant interlocutors.
目的
本研究的目的是（i）记录外科护士电话沟通的主要特征，特别关注新手护士的电话沟通；以及（ii）确定新手护士电话沟通期间完成的主要活动。
设计
混合方法研究。
方法
我们对两个外科护理站的医院内部电话进行了录音。我们对所有电话记录以及专门涉及新手护士的电话记录进行了统计描述性分析，并对两组数据进行了比较。我们还对新手护士电话沟通期间完成的主要活动进行了基于对话分析的编码。
结果
外科护士的电话沟通非常简短，主要由护士发起，与各种各样的对话者进行，其中大多数人使用手机。新手护士的电话沟通仅稍长一些，与范围更有限但仍然广泛的对话者进行，并且更常由护士发起。新手护士电话沟通的主要活动是与联系相关对话者有关的请求和活动。
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