Feather Janice, McGillis Hall Linda, Trbovich Patricia, Baker G Ross
Lawrence S. Bloomberg Faculty of Nursing, University of Toronto, Toronto, ON, Canada.
Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, ON, Canada.
J Nurs Manag. 2018 Oct;26(7):769-781. doi: 10.1111/jonm.12600. Epub 2018 Apr 22.
To rigorously review the literature on the prosocial workplace behaviours of nurses.
Prosocial workplace behaviours, predominantly organisational citizenship behaviours have been theoretically and empirically found to promote individual and group level performance in various industries. However, little consensus exists in the literature regarding the impact of nurses' workplace behaviours on the work environment and organisational performance.
An integrative literature review was conducted on studies between 1980 and 2016. Nineteen articles were included related to nurses' prosocial behaviours and performance.
A positive relationship was noted between workplace behaviours and individual level performance and unit level performance. Albeit multifactorial, leadership and the social structure of the work environment are important factors contributing to the workplace behaviour-performance relationship.
Prosocial behaviours influence the social functioning of the work environment and offer insights into the delivery of quality care.
Nurse managers should recognize the influence of leadership style and characteristics in the work environment that encourage employee participation in prosocial behaviours. These additional voluntary efforts by nursing staff may improve organisational effectiveness and quality of care. Inclusion of these behaviours in performance reviews and as cultural norms may help to foster a more collaborative work environment.
严格审查关于护士亲社会职场行为的文献。
亲社会职场行为，主要是组织公民行为，在理论和实证研究中已被发现能在各行业促进个人和团队层面的绩效。然而，关于护士职场行为对工作环境和组织绩效的影响，文献中几乎没有达成共识。
对1980年至2016年间的研究进行了综合文献综述。纳入了19篇与护士亲社会行为及绩效相关的文章。
发现职场行为与个人层面绩效和科室层面绩效之间存在正相关关系。尽管存在多因素影响，但领导能力和工作环境的社会结构是促成职场行为与绩效关系的重要因素。
亲社会行为影响工作环境的社会功能，并为优质护理的提供提供见解。
护士长应认识到领导风格和工作环境特征对鼓励员工参与亲社会行为的影响。护理人员的这些额外自愿努力可能会提高组织效能和护理质量。将这些行为纳入绩效评估并作为文化规范，可能有助于营造更具协作性的工作环境。
