Stud Fam Plann. 2018 Jun;49(2):171-179. doi: 10.1111/sifp.12052. Epub 2018 Apr 30.
Nearly three decades ago, Bruce articulated a client-centered quality of care (QoC) framework for family planning services. The term quality has since then been used in many rights-based frameworks for health, reproductive health, and family planning. This commentary compares the concept of quality used in many of these frameworks to reconcile the elements of the FP QoC framework with the use of quality in various rights frameworks. We propose five modifications to the original FP QoC framework to better align it with the treatment of quality in the rights-based approaches and the way quality in family planning has been applied in practice.
近三十年前，Bruce 为计划生育服务制定了一个以客户为中心的服务质量 (QoC) 框架。此后，“质量”一词已被用于许多以权利为基础的健康、生殖健康和计划生育框架中。本评论比较了这些框架中使用的质量概念，以协调 FP QoC 框架的要素与各种权利框架中质量的使用。我们对原始 FP QoC 框架提出了五项修改，以使其更好地与基于权利方法中质量的处理方式以及计划生育实践中质量的应用方式保持一致。
