Knani Mouna, Fournier Pierre-Sébastien, Biron Caroline
Faculty of Business Administration, Université Laval, QC, Canada.
Work. 2018;60(1):95-104. doi: 10.3233/WOR-182714.
Despite a rich literature on association between psychosocial factors, the demand-control-support (DCS) model and burnout, there are few integrated frameworks encompassing the DCS model, burnout and intention to quit, particularly in a technological context.
This manuscript examines the relationships between psychosocial risks, the demand-control-support (DCS) model, burnout syndrome and intention to quit following the introduction of new software at work.
Data was collected from agents and advisors working at a Canadian university and using newstudy management software. An online questionnaire was sent via the university's internal mail. Finally, 112 people completed the online survey for a response rate of 60.9% .
The results of structural equation modeling show that psychological demands, decision latitude and social support are associated with burnout. It is also clear that burnout, in particular depersonalization and emotional exhaustion, is positively associated with intention to quit.
The few studies that raise the negative consequences of technology on quality of life in the workplace, and particularly on health, have not succeeded in establishing a direct link between a deterioration of health and the use of technology. This is due to the fact that there are few epidemiological studies on the direct consequences of the use of ITC on health.
尽管关于社会心理因素、需求-控制-支持（DCS）模型与职业倦怠之间的关联已有丰富的文献，但很少有综合框架涵盖DCS模型、职业倦怠和离职意愿，尤其是在技术背景下。
本论文探讨了工作中引入新软件后社会心理风险、需求-控制-支持（DCS）模型、职业倦怠综合征和离职意愿之间的关系。
数据收集自加拿大一所大学使用新学习管理软件的工作人员和顾问。通过大学内部邮件发送在线问卷。最终，112人完成了在线调查，回复率为60.9%。
结构方程模型的结果表明，心理需求、决策自由度和社会支持与职业倦怠相关。同样明显的是，职业倦怠，尤其是去个性化和情感耗竭，与离职意愿呈正相关。
少数研究提出了技术对工作场所生活质量，尤其是对健康的负面影响，但未能成功建立健康恶化与技术使用之间的直接联系。这是因为关于信息通信技术使用对健康的直接后果的流行病学研究很少。
