Departamento de Psicología Social, IDOCAL, Universitat de València, Valencia 46010, Spain.
Research Group for Work, Organizational and Personnel Psychology (WOPP), Katholieke Universiteit Leuven, 3000 Leuven, Belgium.
Int J Environ Res Public Health. 2018 Aug 2;15(8):1633. doi: 10.3390/ijerph15081633.
: Different studies have shown a relationship between office environmental stressors and performance. However, studying environmental stress in the workplace requires analyzing more specific patterns to generate knowledge about the type of employees who are more or less vulnerable to environmental stressors. The present study analyzes the mediating role of health symptoms and negative emotions in the relationship between stressors and performance in different work patterns (task complexity and interactivity). : There were 83 office workers (n = 603 time points) that took part in a diary study with multilevel design. : The appraisal of the environmental stressors is positively related to health-related symptoms, which in turn increase negative emotions, and then decrease the performance of workers who perform complex tasks and interact frequently with other people at work. This mediation is not significant when office workers do not interact frequently with other people at work and/or perform simple, rather than complex tasks. : Work patterns play an important role when studying the mediating role of health-related symptoms and negative emotions in the relationship between the appraisal of environmental stressors and performance in office workers. In other words, employees in the 'interactive and complex' pattern are more vulnerable to the negative effects of office stressors on performance.
不同的研究表明办公环境压力源与绩效之间存在关系。然而,要研究工作场所的环境压力,需要分析更具体的模式,以生成关于对环境压力源更易受影响或更不易受影响的员工类型的知识。本研究分析了健康症状和负性情绪在不同工作模式(任务复杂性和交互性)下压力源与绩效之间关系中的中介作用。
共有 83 名办公室工作人员(n=603 个时间点)参与了具有多层次设计的日记研究。
环境压力源的评价与与健康相关的症状呈正相关,而这些症状反过来又增加了负性情绪,从而降低了经常与他人互动和执行复杂任务的工作人员的绩效。当办公室工作人员之间不经常互动和/或执行简单而不是复杂的任务时,这种中介作用并不显著。
当研究工作模式在环境压力源评价与办公室工作人员绩效之间的关系中健康相关症状和负性情绪的中介作用时,工作模式起着重要作用。换句话说,处于“互动和复杂”模式的员工更容易受到办公压力源对绩效的负面影响。