Paravic-Klijn Tatiana, Burgos-Moreno Mónica
Departamento Fundamentos de Enfermería Comunitaria y Salud Pública, Facultad de Enfermería, Universidad de Concepción, Concepción, Chile.
Rev Med Chil. 2018 Jun;146(6):727-736. doi: 10.4067/s0034-98872018000600727.
One of the peculiarities of our society is the increase in violence and its repercussions in various areas. Health care is not an exemption.
To determine the prevalence of physical violence, verbal abuse towards emergency service health care workers at two public and two private health centers in the province of Concepción, Chile.
A questionnaire for Work Violence in Health Centers, with dimensions about physical violence and verbal abuse was applied to 366 health care workers, stratified according to center and occupational categories.
Thirteen percent of workers perceived physical violence. Paramedical technicians had the higher risk of perceiving this type of violence. Fifty nine percent of workers perceived verbal abuse. Nurses and administrative staff had the higher risk of perceiving this type of violence. The most common offenders were patients and family. The most common form of coping with abuse was avoiding a reaction. Most of the physical and verbal aggressions were not reported or denounced.
There is a high prevalence of verbal abuse and physical violence in emergency services, which requires measures to achieve a zero tolerance to violence in these spaces.
我们社会的一个特点是暴力事件增多及其在各个领域的影响。医疗保健领域也不例外。
确定智利康塞普西翁省两家公立和两家私立医疗中心针对急诊医护人员的身体暴力和言语虐待的发生率。
对366名医护人员发放了一份关于医疗中心工作场所暴力的问卷，问卷涉及身体暴力和言语虐待方面，并根据医疗中心和职业类别进行了分层。
13%的工作人员遭受过身体暴力。辅助医疗技术人员遭受此类暴力的风险更高。59%的工作人员遭受过言语虐待。护士和行政人员遭受此类暴力的风险更高。最常见的施暴者是患者及其家属。应对虐待最常见的方式是避免做出反应。大多数身体暴力和言语攻击事件未被报告或举报。
急诊服务中言语虐待和身体暴力的发生率很高，这需要采取措施，在这些场所实现对暴力零容忍。
