Faculty of Industrial Engineering and Management, Technion Israel Institute of Technology, Technion City, Haifa, 32000, Israel.
Quality and Reliability Engineering Department, The Achi Racov School of Engineering, Kinneret Academic College, Sea of Galilee, The Jordan Valley, 15132, Israel.
Accid Anal Prev. 2018 Dec;121:101-108. doi: 10.1016/j.aap.2018.08.020. Epub 2018 Sep 17.
Applying both occupational safety and ambidexterity theories, we investigate which situation in organizations leads to a lower number of work-related road accidents: a single-priority situation focused on road safety, or a dual-priority situation in which both road safety and customer service are priorities. Occupational safety theory puts forward an 'either-or' approach in which employee safety must be the first priority, above and beyond all others. In contrast, the ambidexterity theory's 'both-and' approach suggests a simultaneous coexistence of priorities. Results from forty-three units in three organizations that make intensive use of work-related driving and aim to deliver good customer service are described. The results suggest that when the level of customer service priority was low, an increase in the level of road safety priority significantly decreased the number of road accidents. However, when the level of customer service priority was high, an increase in the level of road safety priority was not associated with less road accidents. The results show that work-related road accidents would be lower in a safety-first, single-priority situation compared to a dual-priority situation encompassing both road safety and customer service. We discuss the theoretical and practical implications of these results.
运用职业安全和双元理论，我们研究了组织中的哪种情况会导致与工作相关的道路事故减少：是单一优先级、专注于道路安全的情况，还是道路安全和客户服务同样优先的双重优先级情况。职业安全理论提出了一种“非此即彼”的方法，即员工安全必须是首要任务，高于其他所有任务。相比之下，双元理论的“两者兼得”方法则表明优先级可以同时并存。本研究描述了三个高度依赖驾驶工作并旨在提供优质客户服务的组织中的 43 个单位的结果。结果表明，当客户服务优先级较低时，增加道路安全优先级显著减少了道路事故数量。然而，当客户服务优先级较高时，增加道路安全优先级与减少道路事故无关。结果表明，与同时包含道路安全和客户服务的双重优先级情况相比，安全至上的单一优先级情况会导致与工作相关的道路事故减少。我们讨论了这些结果的理论和实践意义。
