Erden Arzu, Topbaş Murat
Department of Physiotherapy and Rehabilitation, Faculty of Health Science, Karadeniz Technical University, Trabzon 61080, Turkey.
Department of Public Health, Faculty of Medicine, Karadeniz Technical University, Trabzon 61080, Turkey.
J Back Musculoskelet Rehabil. 2019;32(2):197-203. doi: 10.3233/BMR-181257.
Patient satisfaction is a key point in evaluating the quality of physiotherapy services.
The aim of this study was to determine the Turkish language validity and reliability of the Patient Satisfaction Scale in Physiotherapy (PSSP).
The study included 168 participants, aged 18-74 years, with musculoskeletal pain. The PSSP, which comprises 14 items in the four sub-dimensions of treatment, admission, logistics and general satisfaction, was applied to all participants. Structural validity was assessed using the principal components method with varimax rotation. Internal consistency and the intraclass correlation coefficient (ICC) were used for the reliability analysis. The Patient Satisfaction Scale for Physical Therapy Outpatient Clinics (PCCPTO) was used to assess concurrent validity.
The participants comprised of 71% females and 29% males with a mean age of 41.9 ± 14.9 years. The sampling competency index was 0.874. The Turkish version of the scale was found to be perfectly reliable (Cronbach's alpha reliability coefficient = 0.922). Internal consistency ranged from 0.762 to 0.904 in the subscales. Factor analysis revealed that the 14-item scale had four factors explaining 75.59% of the total variance. Floor and ceiling effects were not determined. Concurrent validity analysis showed a strong correlation between the PSSP and PCCPTO (r= 0.78; p< 0.0005).
The Turkish version of the PSSP is a valid, reliable and easily applicable measure.
患者满意度是评估物理治疗服务质量的关键指标。
本研究旨在确定物理治疗患者满意度量表（PSSP）在土耳其语中的有效性和可靠性。
该研究纳入了168名年龄在18 - 74岁之间、患有肌肉骨骼疼痛的参与者。PSSP包括治疗、入院、后勤和总体满意度四个子维度中的14个项目，对所有参与者进行了应用。采用主成分分析法和方差最大化旋转来评估结构效度。使用内部一致性和组内相关系数（ICC）进行可靠性分析。使用物理治疗门诊患者满意度量表（PCCPTO）来评估同时效度。
参与者中女性占71%，男性占29%，平均年龄为41.9±14.9岁。抽样能力指数为0.874。该量表的土耳其语版本被发现具有极高的可靠性（克朗巴哈α信度系数 = 0.922）。各子量表的内部一致性在0.762至0.904之间。因子分析表明，这个14项量表有四个因子，解释了总方差的75.59%。未发现地板效应和天花板效应。同时效度分析显示PSSP与PCCPTO之间存在强相关性（r = 0.78；p < 0.0005）。
PSSP的土耳其语版本是一种有效、可靠且易于应用的测量工具。
