Center of Excellence for Positive Organizational Psychology.
J Occup Health Psychol. 2019 Aug;24(4):450-466. doi: 10.1037/ocp0000134. Epub 2018 Oct 4.
Emotional intelligence (EI) contributes to good performance and well-being in jobs that involve frequent interpersonal contact. However, as EI is composed of self- and other-focused dimensions, it remains unclear which dimensions are responsible for better performance and well-being. We hypothesized that other-focused EI dimensions in particular relate to task performance, whereas self-focused EI dimensions relate to employees' subjective stress and physiological responses to emotional job demands. We asked Dutch secretaries ( = 110) to professionally respond to five emotionally demanding work-related phone calls. The secretaries' skin conductance levels were recorded during the calls, and the secretaries had to indicate their stress levels after each call. Two independent raters coded the secretaries' effectiveness and the number of emotion regulation attempts during the phone calls. The results showed that other-focused emotion regulation was positively related to only one of the task performance indicators during three phone calls. In line with the hypotheses, self-focused emotion appraisal was negatively related to the secretaries' subjective stress levels after all the phone calls. Self-focused emotion regulation was positively related to the secretaries' skin conductance levels during all but one of the phone calls. This outcome suggests that self-focused EI dimensions decrease the subjective experience of stress but are accompanied by physiological costs, whereas other-focused emotion regulation may be positively but weakly related to task performance in emotionally demanding contexts. (PsycINFO Database Record (c) 2019 APA, all rights reserved).
情绪智力（EI）有助于频繁涉及人际接触的工作中的良好表现和幸福感。然而，由于 EI 由自我和他人关注的维度组成，因此尚不清楚哪些维度对更好的表现和幸福感负责。我们假设，特别是他人关注的 EI 维度与任务绩效相关，而自我关注的 EI 维度与员工对情绪工作要求的主观压力和生理反应有关。我们要求荷兰秘书（= 110）专业地回复五个情绪要求高的与工作相关的电话。在通话过程中记录了秘书的皮肤电导率水平，并且在每次通话后，秘书必须指出自己的压力水平。两名独立的评估者对秘书在电话中的有效性和情绪调节尝试次数进行了编码。结果表明，他人关注的情绪调节仅与三次通话中的一个任务绩效指标呈正相关。与假设一致，自我关注的情绪评估与所有电话后秘书的主观压力水平呈负相关。自我关注的情绪调节与除一次通话外的所有通话中的秘书的皮肤电导率水平呈正相关。这一结果表明，自我关注的 EI 维度降低了主观压力体验，但伴随着生理成本，而他人关注的情绪调节可能与情绪要求高的情境中的任务绩效呈正相关但较弱。（PsycINFO 数据库记录（c）2019 APA，保留所有权利）。
