Faculty of Psychology, University of Málaga, 29071 Málaga, Spain.
Deusto Stress Research, University of Deusto, 48007 Bilbao, Spain.
Int J Environ Res Public Health. 2018 Sep 2;15(9):1909. doi: 10.3390/ijerph15091909.
Although previous research has highlighted the association between emotional intelligence (EI) and job satisfaction, the underlying mechanisms remain relatively unexplored. To address this gap, this study examined employee engagement as a potential mediator of the association. A multi-occupational sample of 405 Spanish professionals completed the Wong Law Emotional Intelligence Scale, the Utrecht Work Engagement Scale and an Overall Job Satisfaction Scale as well as providing socio-demographic data. As expected, employees' EI was positively related to engagement dimensions (vigour, dedication and absorption) as well as overall job satisfaction. Bootstrap estimates from multiple mediation analysis confirmed that employees' perceived EI was indirectly associated with job satisfaction via vigour and dedication scores, even when controlling for the effects of socio-demographic variables. Similarly, the same pattern was found when multiple mediation was conducted for each EI dimension. Our study contributes to understanding of the processes involved in maintaining and enhancing positive attitudes at work, providing the first, encouraging evidence that work engagement play a role in the EI-job satisfaction link. Our results extend the EI literature by elucidating the pathways through which EI is linked to positive employee attitudes and suggests that intervention programs designed to bolster EI might prove effective at increasing job satisfaction.
虽然先前的研究已经强调了情绪智力（EI）与工作满意度之间的关联，但潜在的机制仍相对未被探索。为了解决这一差距，本研究考察了员工敬业度作为关联的潜在中介因素。一个由 405 名西班牙专业人士组成的多职业样本完成了 Wong Law 情绪智力量表、乌得勒支工作投入量表和整体工作满意度量表，同时提供了社会人口统计学数据。正如预期的那样，员工的 EI 与敬业度维度（活力、投入和专注）以及整体工作满意度呈正相关。来自多重中介分析的自举估计证实，即使控制了社会人口统计学变量的影响，员工感知到的 EI 也与活力和投入分数间接相关，从而与工作满意度相关。同样，当对每个 EI 维度进行多重中介分析时，也发现了相同的模式。本研究有助于理解在工作中保持和增强积极态度所涉及的过程，提供了令人鼓舞的证据，证明工作投入在 EI-工作满意度联系中发挥作用。我们的研究通过阐明 EI 与积极员工态度联系的途径，扩展了 EI 文献，并表明旨在增强 EI 的干预计划可能在提高工作满意度方面证明是有效的。
