Gaida Silke, Härtl Anja, Tipold Andrea, Dilly Marc
Clinical Skills Lab, University of Veterinary Medicine Hannover, Hannover, Germany.
Institute for Medical Education, University Hospital, LMU Munich, Munich, Germany.
Vet Rec Open. 2018 Dec 17;5(1):e000310. doi: 10.1136/vetreco-2018-000310. eCollection 2018.
It is well established that communication skills are a core competence in veterinary medicine. Most studies in the field of veterinary medicine have focused on communication as an interpersonal skill. Much less is known about communication in the context of professional identity formation. Semistructured interviews with practitioners from companion and farm animal practice, veterinary industry, veterinary research and government service were conducted in Germany in 2016. A grounded theory approach as described by Strauss and Corbin was used to identify characteristics associated with professional communication identity formation in veterinarians. According to the current study, the identity formation process occurs in three steps: existing personal communication identity, socialisation and professional communication identity. Essentials of interpersonal communication, communication interaction experiences at work, acquisition of communication skills and subjective clarification of veterinary communication ability and skills are the key factors associated with this formation process. Since communication skills are of uttermost importance for all fields of veterinary medicine, communication education, and supporting undergraduate students in the process of communication identity formation, should be an important part of the veterinary curriculum. Furthermore, integrating communication skills training in continuing education courses could foster professionalism in veterinary medicine.
众所周知，沟通技巧是兽医学的一项核心能力。兽医学领域的大多数研究都将沟通视为一种人际技能。而对于在职业身份形成背景下的沟通，我们了解得要少得多。2016年在德国对来自伴侣动物和农场动物诊疗、兽医行业、兽医研究及政府服务领域的从业者进行了半结构化访谈。采用施特劳斯和科尔宾所描述的扎根理论方法来确定与兽医职业沟通身份形成相关的特征。根据当前研究，身份形成过程分三个步骤进行：现有的个人沟通身份、社会化和职业沟通身份。人际沟通的要点、工作中的沟通互动经历、沟通技能的习得以及对兽医沟通能力和技能的主观澄清是与这一形成过程相关的关键因素。由于沟通技巧对兽医学的所有领域都至关重要，因此沟通教育以及在沟通身份形成过程中支持本科生，应该成为兽医课程的重要组成部分。此外，将沟通技能培训纳入继续教育课程可以促进兽医学的专业化。
