Hassanian Zahra Marzieh, Bagheri Ali, Sadeghi Amir, Moghimbegi Abbas
Chronic Disease (Home Care) Research Center.
MSC Nurse, Imam Khomini Hospital, Ilam, Iran.
J Pak Med Assoc. 2019 Jan;69(1):99-102.
The quality of nursing services is one of the challenges of health systems and nurses are responsible for providing quality care to patients. The purpose of this research is to study the relationship between nurses' social responsibility and the quality of nursing delivered services in educational and treatment centers. This study used a descriptive and correlational method. Using stratified random sampling, from 15 December 2015 to 28 September 2016, 150 nurses and 450 patients were selected respectively. The research instruments included Carol Social Responsibility Questionnaire and modified version of SERVQUAL questionnaire. There was a direct relationship between the services delivered to patients and nurses' social responsibility (r= 0.45 and p= 0.04). The planners and nursing authorities take appropriate consideration to increase the quality of nursing services in terms of reliability, responsiveness, assurance, and empathy in order to increase the social responsibility of nurses.
护理服务质量是卫生系统面临的挑战之一，护士有责任为患者提供优质护理。本研究的目的是探讨教育和治疗中心护士的社会责任与护理服务质量之间的关系。本研究采用描述性和相关性研究方法。通过分层随机抽样，在2015年12月15日至2016年9月28日期间，分别选取了150名护士和450名患者。研究工具包括卡罗尔社会责任问卷和SERVQUAL问卷的修改版。提供给患者的服务与护士的社会责任之间存在直接关系（r = 0.45，p = 0.04）。规划者和护理当局应适当考虑在可靠性、响应性、保证性和同理心方面提高护理服务质量，以增强护士的社会责任。
