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与兽医畜群健康访问后奶农满意度和准备采纳建议相关的因素。

Factors associated with dairy farmers' satisfaction and preparedness to adopt recommendations after veterinary herd health visits.

机构信息

Department of Production Animal Health, Faculty of Veterinary Medicine, University of Calgary, 2500 University Drive, Calgary, AB, T2N 1N4, Canada.

Department of Veterinary Clinical and Diagnostic Sciences, Faculty of Veterinary Medicine, University of Calgary, 2500 University Dr., Calgary, AB, T2N 1N4, Canada.

出版信息

J Dairy Sci. 2019 May;102(5):4280-4293. doi: 10.3168/jds.2018-15825. Epub 2019 Mar 7.

Abstract

Herd health and production consultancy are important aspects of the modern dairy veterinary practice; therefore, veterinary farm visits will likely be more successful if veterinary practitioners communicate effectively and meet farmers' expectations. Objectives were to assess dairy farmers' satisfaction with veterinary advisors and their perceived preparedness to adopt veterinary advice. Furthermore, we assessed whether farmers' satisfaction and preparedness to adopt advice were associated with specific predictor variables; that is, general (demographic) factors of veterinarians or farmers, communication tools used by veterinarians, and veterinarians' affective attributes during the farm visit. Audio-video recordings of 14 dairy veterinarians during 70 herd health and production management farm visits were analyzed using the Roter interaction analysis system. Demographic data, farmers' satisfaction, and farmers' preparedness to adopt advice were obtained by using questionnaires. Overall, farmers were satisfied with their veterinarian's communication during farm visits and 58% of farmers felt "absolutely" prepared to follow veterinary recommendations. Based on multivariable regression analysis, farmers' satisfaction was positively associated with their level of education and the amount of talk the veterinarian dedicated to counseling the farmer. However, satisfaction was negatively association with the ratio between veterinarian talk and farmer talk. In addition to various demographic variables, farmers' preparedness to adopt veterinary advice was positively associated with their satisfaction. Other predictor variables for farmers' preparedness to follow recommendations included increased veterinary counseling and frequent herd data discussions, whereas there was a negative relationship between number of farmer questions and dominance of the veterinarian during the farm visit. Identification of factors influencing farmers' satisfaction and preparedness to adopt advice will make veterinary communication more effective and could inform training of veterinarians in communication.

摘要

群体保健和生产顾问是现代奶牛兽医实践的重要方面;因此,如果兽医能够有效地沟通并满足农民的期望,那么兽医农场访问可能会更成功。目的是评估奶牛农民对兽医顾问的满意度以及他们对采用兽医建议的准备程度。此外,我们还评估了农民对建议的满意度和接受准备程度是否与特定的预测变量有关;也就是说,兽医或农民的一般(人口统计学)因素、兽医使用的沟通工具以及兽医在农场访问期间的情感属性。使用 Roter 互动分析系统对 14 名奶牛兽医在 70 次群体健康和生产管理农场访问期间的音频-视频记录进行了分析。通过使用问卷获得了人口统计学数据、农民的满意度和农民对建议的接受程度。总体而言,农民对兽医在农场访问期间的沟通感到满意,58%的农民感到“绝对”愿意遵循兽医的建议。基于多变量回归分析,农民的满意度与他们的教育水平和兽医专门为向农民提供咨询而花费的谈话量呈正相关。然而,满意度与兽医谈话和农民谈话之间的比例呈负相关。除了各种人口统计学变量外,农民对采用兽医建议的准备程度还与他们的满意度呈正相关。其他与农民接受建议的准备程度相关的预测变量包括增加兽医咨询和频繁的群体数据讨论,而在农场访问期间农民提问的数量与兽医的主导地位呈负相关。确定影响农民满意度和接受建议准备程度的因素将使兽医沟通更加有效,并为兽医沟通培训提供信息。

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