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研究使用忠诚度积分激励措施来鼓励人们参与健康和健身中心活动的情况。

Examining the use of loyalty point incentives to encourage health and fitness centre participation.

作者信息

Faulkner Guy, Dale Leila Pfaeffli, Lau Erica

机构信息

School of Kinesiology, University of British Columbia, Vancouver, Canada.

出版信息

Prev Med Rep. 2019 Feb 13;14:100831. doi: 10.1016/j.pmedr.2019.100831. eCollection 2019 Jun.

Abstract

A unique financial incentive intervention was conducted in Canada, where YMCA members were offered loyalty points (Air Miles Reward Miles) to encourage visits to YMCA Health and Fitness Centres. The purpose of this evaluation study was to determine if YMCA members would participate in a loyalty point incentive program and if the weekly YMCA visit rates differed between Air Miles collectors and non-collectors. YMCA swipe data were collected from 2012 to 2016, including 12 months pre-program (baseline data), 36 months during the intervention period, and 3 months post-program. The final analyses, conducted in 2017, included 459,146 participants from 13 YMCA locations. Quasi-Poisson regression models were used to compare the weekly visit rates between Air Miles collectors and non-collectors. Of the 459,146 participants, 6.4% (n = 29,449) registered their Air Miles card with their YMCA membership (Air Miles collectors). Average weekly visit rates over the entire study period were significantly higher (1.37 to 3.84 times) among the Air Miles collector group than those in the non-collector group, but there was no evidence that incentives were associated with increased YMCA visits when adjusting for the pre-program period. This research demonstrated that incentives are a practical and acceptable public health strategy in Canada. More research is needed into how to harness the reach of loyalty point providers such as Air Miles, and how incentive-based programs should be optimally designed and delivered (e.g., type, timing, and magnitude of incentive).

摘要

加拿大开展了一项独特的财务激励干预措施,为基督教青年会(YMCA)会员提供忠诚度积分(加拿大航空公司里程奖励积分),以鼓励他们前往YMCA健康与健身中心。这项评估研究的目的是确定YMCA会员是否会参与忠诚度积分激励计划,以及在收集加拿大航空公司里程积分的会员和未收集积分的会员之间,每周前往YMCA的次数是否存在差异。收集了2012年至2016年期间YMCA的刷卡数据,包括计划前12个月(基线数据)、干预期间36个月以及计划后3个月的数据。2017年进行的最终分析纳入了来自13个YMCA地点的459,146名参与者。使用准泊松回归模型比较收集加拿大航空公司里程积分的会员和未收集积分的会员之间的每周访问率。在459,146名参与者中,6.4%(n = 29,449)将他们的加拿大航空公司里程卡与YMCA会员身份进行了关联(里程积分收集者)。在整个研究期间,里程积分收集者组的平均每周访问率显著高于非收集者组(1.37至3.84倍),但在对计划前阶段进行调整后,没有证据表明激励措施与前往YMCA的次数增加有关。这项研究表明,激励措施在加拿大是一种切实可行且可接受的公共卫生策略。需要更多研究来探讨如何利用加拿大航空公司里程积分等忠诚度积分提供商的影响力,以及基于激励的计划应如何进行优化设计和实施(例如,激励的类型、时机和幅度)。

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