家庭成员对儿科急诊科护理流程的满意度。
Family members' satisfaction with the care flow in the Pediatric Emergency Department.
作者信息
Macedo Giselle Pinto de Oliveira Sá, D'Innocenzo Maria
机构信息
Universidade Federal de São Paulo, Escola Paulista de Enfermagem. São Paulo-SP, Brasil.
出版信息
Rev Bras Enferm. 2019 Mar-Apr;72(2):435-441. doi: 10.1590/0034-7167-2018-0388. Epub 2019 Apr 18.
OBJECTIVE
To evaluate the satisfaction index of the pediatric patient's caregiver (person responsible for the child) regarding the waiting time for the care flow in an emergency service.
METHOD
A prospective, cross-sectional, quantitative study with 300 family members in the Pediatric Emergency Department of a general hospital. An instrument was used to analyze the service flow, waiting time and satisfaction evaluation. Descriptive statistical analysis was performed.
RESULTS
The satisfaction index of caregivers was statistically significant (p<0.05) the lower was the waiting time for patient screening, care by the doctors and for receiving the prescribed medication. Caregivers who took their children to the emergency department because of the disease (p -0.029) or because they did not find doctors in other hospitals (p-0.021) were satisfied with the waiting time for this service.
CONCLUSION
The quality of care is evaluated as satisfactory by caregivers when children are treated quickly in the Pediatric Emergency Department.
目的
评估儿科患者照顾者（负责孩子的人）对急诊服务中护理流程等待时间的满意度指数。
方法
在一家综合医院的儿科急诊科对300名家庭成员进行一项前瞻性、横断面定量研究。使用一种工具来分析服务流程、等待时间和满意度评估。进行描述性统计分析。
结果
照顾者的满意度指数具有统计学意义（p<0.05），患者筛查、医生护理和领取处方药的等待时间越短，满意度越高。因疾病（p -0.029）或在其他医院找不到医生（p-0.021）而带孩子去急诊科的照顾者对该服务的等待时间感到满意。
结论
当儿科急诊科对儿童进行快速治疗时，照顾者对护理质量的评价为满意。
Zotero 插件